Lacee Cochran
Sevierville,TN
Summary
Dynamic District Manager with extensive experience at Baymont By Wyndham, excelling in operational efficiency and team development. Proven track record in budget control and revenue generation, enhancing guest satisfaction through strategic planning and conflict resolution. Adept at multi-unit management, driving district growth while fostering a high-performance culture.
Overview
21
21
years of professional experience
Work History
District Manager
Baymont By Wyndham
Dublin , GA
03.2022 - 05.2026
- Managed daily operations across multiple hotel locations.
- Trained and mentored hotel staff to improve service quality.
- Implemented standard operating procedures for guest satisfaction.
- Monitored budget expenditures and controlled operational costs.
- Coordinated marketing strategies to enhance brand visibility.
- Conducted regular hotel visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Mentored team members by demonstrating best practices for sales and customer service.
- Reviewed inventory levels at each hotel in order to ensure adequate stock availability.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Training Store General Manager
Ruby Tuesday
Atlanta, GA
05.2018 - 05.2022
- In charge of overall restaurant operations.
- Managing and preparing sales budgets.
- Overseeing and teaching management the keys to success in our restaurant.
- Hiring..training and coaching successful staff members.
- Implementing the importance of food cost, waste and proper inventory and asset management.
Training General Manager/Training Store
Applebee's
McDonough, GA
10.2014 - 05.2018
- Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.
- Recruited, trained and scheduled a full working staff of up to forty-five crew members.
- Posted to General Ledger, processed weekly payroll, and prepared weekly sales reports.
- Promoted new business through participation in community events.
- Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
- Coordinated work schedules, ordered food and supplies, and developed restaurant team.
- Ensured a safe workplace and pleasant customer service experience.
- Controlled fiscal aspects of business operations and met financial goals.
General Manager
Marriot Hotel
Savannah, GA
01.2005 - 10.2014
- Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.
- Recruited, trained and scheduled a full working staff of up to forty-five crew members.
- Posted to General Ledger, processed weekly payroll, and prepared weekly sales reports.
- Promoted new business through participation in community events.
- Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
- Coordinated work schedules, ordered food and supplies, and developed restaurant team.
- Ensured a safe workplace and pleasant customer service experience.
- Controlled fiscal aspects of business operations and met financial goals.
Education
Bachelor of Arts - Arts in Arts/Business Management
Armstrong Atlantic State University
Savannah, GA01-2005
Associates of Fine Arts - Arts in Arts/ Criminal Justice
Gordon College
Barnesville, GA01-2001
Skills
- Scheduling
- Training
- Operations
- Payroll
- Inventory
- Kitchen Management Experience
- Asset Management
- General Ledger Accounting
- Journal Entries
- Purchasing
- P&L Management
- Restaurant Management
- Financial Report Writing
- Account Reconciliation
- Accounts Receivable
- Staff management
- Budget control
- Customer service
- Sales strategy
- Operational efficiency
- Market analysis
- Team building
- Conflict resolution
- Policy enforcement
- District expansion
- Operations oversight
- Productivity improvements
- Goal setting and performance metrics
- Leadership development
- Staff development
- District growth management
- Business and operations analysis
- Revenue generation
- Recruiting and hiring
- Multi-unit management
- Business planning
- Action plans
- Sales reporting
Awards
General Manager of The Year, 03/01/14
Manager of The Year, 2018
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- General Manager (Hospitality), Highly Proficient, 07/01/20
- Management & Leadership Skills: Impact & Influence, Highly Proficient, 07/01/20
- Restaurant Manager, Expert, 07/01/20
Timeline
District Manager
Baymont By Wyndham
03.2022 - 05.2026
Training Store General Manager
Ruby Tuesday
05.2018 - 05.2022
Training General Manager/Training Store
Applebee's
10.2014 - 05.2018
General Manager
Marriot Hotel
01.2005 - 10.2014
Bachelor of Arts - Arts in Arts/Business Management
Armstrong Atlantic State University
Associates of Fine Arts - Arts in Arts/ Criminal Justice
Gordon College