Lacee Frazier
Wheeling,WV
Summary
Dynamic Retail Manager with proven expertise at Western Edge Seafood Outlet, excelling in cash management and customer retention. Successfully enhanced team performance through effective training and complaint resolution, leading to improved customer satisfaction. Skilled in inventory control and fostering teamwork, ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Manager
Western Edge Seafood Outlet
Washington, PA
05.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Team Member
Panera Bread
Triadelphia, WV
04.2019 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
GED -
Wheeling Park High School
Wheeling, WV05.2019
Skills
- Cash management
- Store operations
- Inventory control
- Team Training
- Quality assurance
- Customer retention
- Teamwork and collaboration
- Complaint resolution
Timeline
Retail Manager
Western Edge Seafood Outlet
05.2021 - Current
Team Member
Panera Bread
04.2019 - 05.2021
GED -
Wheeling Park High School