Lacey Bogart
Arlington,WA
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
16
16
years of professional experience
Work History
Teller
North West Plus Credit Union
Everett, WA
03.2005 - 08.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
Customer Service Representative
Circuit City Stores
Everett, WA
01.2000 - 03.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
No Degree - Nursing
Everett Community College
Everett, WAAssociate of Arts -
Edmonds Community College
Lynnwood, WA06.2001
High School Diploma -
Monroe High School
Monroe, WA06.1999
Skills
- Cash Drawer Reconciliation
- Complex Information Interpretation
- Exceptional Customer Service
- Compliance, Banking Laws and Regulations
- Phone Inquiries
- Fraud Detection
- Teller Transactions
- Excellent Communication Skills
volunteering
I have volunteered for many years in my children's classrooms and really enjoyed helping the kids and getting to know them.
Currently I am volunteering at Skagit Gleaners where they recover food from being thrown away and distribute it to the members. Its very rewarding to be able to help out at such a great organization.
Timeline
Teller
North West Plus Credit Union
03.2005 - 08.2015
Customer Service Representative
Circuit City Stores
01.2000 - 03.2005
No Degree - Nursing
Everett Community College
Associate of Arts -
Edmonds Community College
High School Diploma -
Monroe High School
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