Lacey Bolman
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Wiley Creek Memory Care
Sweet Home, Oregon
12.2023 - 08.2025
- Managed daily schedules for residents and staff at a senior memory care facility.
- Assisted in coordinating activities and events for residents' engagement and enjoyment.
- Maintained accurate records of resident information and care plans in electronic systems.
- Answered multiple phone lines
- Made sure that the facility was neat and tighty
- Worked closely with care staff members, wellness coordinator and administrator
- Maintained a professional manner with any problems that would arise
- Greeted every single guest and staff member that walked through the door.
- Maintained a positive attitude
- Responded promptly to resident inquiries and concerns with compassion and professionalism.
- Collaborated with healthcare professionals to ensure quality care for all residents.
- Organized supplies and maintained inventory levels for office and resident needs.
- Facilitated communication between families, staff, and residents to support care coordination.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Med Aide/Care Partner
Wiley Creek Assisted Living Facility
Sweet Home, Oregon
04.2021 - 12.2023
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and organization in resident rooms and common areas.
- Monitored vital signs and reported changes to nursing staff promptly.
- Communicated effectively with residents, families, and healthcare team members.
- Participated in training new staff on facility protocols and procedures.
- Supported recreational activities to enhance resident engagement and socialization.
- Ensured safety standards were followed during all resident interactions and activities.
- Took vital signs such as pulse rate, temperature, blood pressure and weight of patients.
- Observed any changes in patient's condition or behavior and reported it immediately to the doctor.
- Provided basic patient care such as changing dressings, bathing, feeding and ambulating patients.
Education
General Studies -
Lebanon High School
Lebanon, OR 09.2001 - 06.2005
Skills
- Schedule management
- Record keeping
- Office administration
- Inventory management
- Care coordination
- Customer communication
- Event planning
- Regulatory compliance
- Health and safety protocols
- Conflict resolution
- Team collaboration
- Compassionate care
- Detail orientation
- Professional demeanor
- Interpersonal skills
- Multi-line telephone systems
- Microsoft PowerPoint
- Staff motivation
- Computer proficiency
- Filing and data archiving
- Time management
- Advanced MS office suite
- Microsoft Excel
Other
- For the past 3 years I have been coaching my daughter’s volleyball teams. Where we were undefeated a couple of seasons and the last they did very well.
References
References available upon request.
Timeline
Administrative Assistant
Wiley Creek Memory Care
12.2023 - 08.2025
Med Aide/Care Partner
Wiley Creek Assisted Living Facility
04.2021 - 12.2023
General Studies -
Lebanon High School
09.2001 - 06.2005