Lacey Brisbane
Manhattan,USA
Summary
Product Evaluation Cosmetologist Coordinator specializing in hair styling and coloring. Enhanced customer satisfaction through effective communication and technical support. Proficient in Microsoft Outlook and Salesforce, facilitating successful product testing and formulation for leading brands. Dedicated to excellence in service and training within the beauty industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Evaluation Specialist Coordinator
Henkel
Darien, CT
10.2024 - Current
- Schedule Coordinator
- Product Evaluation Specialist for various Prestigeous Brands
- Product testing and formulation on haircare styling products and hair color
- Professional and Consumer Brands
Curly Hair and Master International Color Specialist
Miss Rizos Salon
New York, NY
04.2022 - 04.2023
- Dry and Wet hair cutting Techniques and styling
- Master international Color Specialist and Educator
Curly Hair Specialist
Rezo Salon
New York, NY
03.2020 - 04.2022
- Dry hair cutting Technique and styling in Curly hair salon based in NYC
Curly Hair Specialist
Mint Salon
Rochester, NY
07.2018 - 02.2020
- Dry hair cutting techniques at Curly hair based salon
Manager
SmartStyle
Penfield, NY
12.2017 - 07.2018
- Manage SmartStyle Salon, over see stylist and perform hair care regiment to walk in or appointment based guests.
Hair Stylist
Hairzoo
Rochester, NY
07.2017 - 12.2017
- Hair Stylist for a walk in based salon.
Customer Service Associate III
MAXIMUS, Inc
Rochester, NY
09.2016 - 10.2016
- Provide assistance to consumers in the Health insurance Marketplace.
Customer Service Representative
Xerox Corporation
Webster, NY
08.2015 - 02.2016
- Provide customer service for Verizon Wireless consumers.
- Multiple task between different computer software while managing large call volume.
- Provide technical support and resolve consumer questions and complaints.
Customer Service Associate
BPI
Rochester, NY
11.2014 - 08.2015
- Provide customer service to Short Term disability policy holders and disabled recipients.
- Answer billing questions.
- Distribute invoices by email, via fax, postal mail.
- Review recipients claim forms assisting with Health Care Provider and Employer information.
- Answer 80-400/day.
- Assist policy holders with their Tax Id information with the Workers Compensation Board.
Billing Specialist
ACC Business
Rochester, NY
01.2012 - 12.2013
- Used Microsoft Excel for data entry on billing invoices.
- Filed billing information.
- Answered information on billing information.
Customer Service Representative
Sutherland Global Services
Rochester, NY
06.2009 - 06.2009
- Customer Support Specialist - Cox Communications.
- Answered inbound calls and made outbound calls to provide excellent customer service in a call center environment.
- Assisted customers if they would like to activate/deactivate any service in their existing accounts and handled irate customers in a proficient manner.
- Activated / De-activated various services like calling features (Three Way Calling, Caller ID, Call Waiting etc.), long distance service, internet service, phone service and coordinated with provisioning department to process the orders.
- Answered billing related queries, explained billing invoices and resolved billing discrepancies.
- Provided technical support and assisted customers in resolving technical issues related with phone, internet and cable service.
- Assisting customers with internet connection, walking customers through their systems to enable cookies, pinging modems, checking IP addresses, using IP-configuration.
- Setting up appointments for technicians to come to customer's premises and setup equipment.
- Making roughly around 40-60 calls per day while maintaining great customer service, assisting with McAfee software.
Customer Support Specialist
Verizon Wireless
Rochester, NY
01.2007 - 12.2008
- Handled customers with billing and network complaints including dropped calls, incomplete calls, data problems, and coverage issues.
- Explained billing invoices, resolved billing disputes and provided excellent customer service.
- Assisted customers in activating / deactivating voice mail service, offered various calling plans, identified customer's needs and provided service accordingly.
- Assisting customers with their Verizon Wireless products, walking them though texting, subscriptions, international calls and broadband services.
- Performed data entry and kept the system updated.
Education
Cosmetology -
Empire Beauty School
Rochester, NY05.2017
High School Diploma -
Batavia High School
Batavia, NY12.2004
Skills
- Typing proficiency
- Communication skills
- Hair styling and coloring
- Microsoft Outlook and PowerPoint
- Cold calling techniques
- Salesforce expertise
- Technical support services
- Employee orientation and training
- Office administration experience
- Transitional skills development
- Makeup application techniques
- Cosmetology knowledge
Certification
Cosmetologist, 06/01/17, Present
Publications
Curl Magazine, http://www.readcurl.com, 02/01/19, 2019, 2022
Assessments
- Work style: Professionalism, Proficient, 04/01/24
- Administrative assistant/receptionist, Proficient, 04/01/24
- Work style: Reliability, Proficient, 03/01/24
- Work style: Reliability, Completed, 11/01/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Product Evaluation Specialist Coordinator
Henkel
10.2024 - Current
Curly Hair and Master International Color Specialist
Miss Rizos Salon
04.2022 - 04.2023
Curly Hair Specialist
Rezo Salon
03.2020 - 04.2022
Curly Hair Specialist
Mint Salon
07.2018 - 02.2020
Manager
SmartStyle
12.2017 - 07.2018
Hair Stylist
Hairzoo
07.2017 - 12.2017
Customer Service Associate III
MAXIMUS, Inc
09.2016 - 10.2016
Customer Service Representative
Xerox Corporation
08.2015 - 02.2016
Customer Service Associate
BPI
11.2014 - 08.2015
Billing Specialist
ACC Business
01.2012 - 12.2013
Customer Service Representative
Sutherland Global Services
06.2009 - 06.2009
Customer Support Specialist
Verizon Wireless
01.2007 - 12.2008
Cosmetology -
Empire Beauty School
High School Diploma -
Batavia High School
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