Lacey Cartee
Greenville,SC
Summary
Knowledgeable Practice Manager with a 12 year proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Proven leader focused on cultivating a patient-centered culture that aligns with organizational mission and values. Passionate about driving innovation and continuous improvement in healthcare delivery for the benefit of all individuals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
Prisma Health Urgent Care
Travelers Rest, SC
09.2024 - Current
- Oversaw daily operations ensuring efficient patient flow and optimal resource allocation.
- Track and analyze KPIs to drive improvements in efficiency, patient satisfaction, and clinical outcomes.
- Ensure resource optimization by managing inventory and coordinating equipment maintenance.
- Collaborate with executive leadership to implement strategic initiatives aligned with organizational goals.
- Implemented process improvements enhancing clinic efficiency and patient satisfaction.
- Led staff training programs promoting best practices in patient care and service delivery.
- Build schedules to ensure appropriate staffing alignment with volume budget.
Compliance Director
Comfort Care Providers, LLC
Greenville, SC
08.2020 - 09.2024
- Developed and maintained company-wide policies aligned with state and federal standards.
- Oversaw hiring assessments, licensing validation, and training programs for new hires.
- Developed training materials to educate staff on compliance protocols and best practices.
- Conducted internal audits to evaluate compliance status and recommend improvements.
- Spearheaded initiatives to enhance organizational awareness of compliance obligations across departments.
Administrative Director
Comfort Care Providers, LLC
Greenville, SC
01.2016 - 08.2020
- Directed operational strategies to enhance care delivery and client satisfaction.
- Implemented efficient scheduling systems, optimizing staff allocation across multiple service areas.
- Streamlined administrative processes, reducing paperwork errors and improving data accuracy.
- Led training programs for new hires, fostering a knowledgeable and skilled workforce.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
Certified Medical Assistant
Prisma Health – Carolina Dermatology
Greenville, SC
03.2018 - 05.2023
- Supported providers in dermatologic procedures and in-office surgeries.
- Reviewed and updated patient histories, managed medication refills, and ensured efficient office workflows.
- Coordinated patient communications and facilitated referrals to specialty services.
Certified Medical Assistant
Dr. Humeniuk Dermatology
Greenville, SC
04.2017 - 03.2018
- Assisted with procedures and ensured accurate specimen handling and lab submissions.
- Maintained meticulous patient documentation and follow-ups.
Office Manager
Comfort Care Providers, LLC
Greenville, SC
06.2014 - 01.2016
- Streamlined office operations, enhancing workflow efficiency across administrative tasks.
- Coordinated scheduling and logistics for staff meetings and client appointments.
- Implemented filing systems, improving document retrieval speed and organization.
- Developed training materials, fostering onboarding processes for new employees.
Education
Bachelor’s Degree - Healthcare Administration
ECPI University
Greenville, SCCertification - Medical Assisting
Virginia College
Greenville, SC12-2015
High School Diploma - undefined
Berea High School
Greenville, SC06-2013
Skills
- Epic, eClinical Works, EMA
- Schedule management
- KPI tracking and development
- Policy and procedure development
- Employee performance
- Marketing
- Microsoft Office Suite
- Exceptional Written & Verbal Communication
- Conflict Resolution & Coaching
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support (BLS)
- CPR Certified
Timeline
Practice Manager
Prisma Health Urgent Care
09.2024 - Current
Compliance Director
Comfort Care Providers, LLC
08.2020 - 09.2024
Certified Medical Assistant
Prisma Health – Carolina Dermatology
03.2018 - 05.2023
Certified Medical Assistant
Dr. Humeniuk Dermatology
04.2017 - 03.2018
Administrative Director
Comfort Care Providers, LLC
01.2016 - 08.2020
Office Manager
Comfort Care Providers, LLC
06.2014 - 01.2016
Certification - Medical Assisting
Virginia College
High School Diploma - undefined
Berea High School
Bachelor’s Degree - Healthcare Administration
ECPI University