Hi, I’m
Lacey Copeland
Florissant,MO
Summary
ELECTRONIC AND COMMUNICATION PROFESSIONAL Experienced electronic and technical professional with over ten years’ experience in the industry. Successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements.
Overview
15
years of professional experience
Work History
Infosys TechnologiesFlorissant, MO
Technology Lead
07.2022 - Current
Job overview
- Leading one or more activities i.e., create, test, maintain, and monitor computer programs and systems. Facilitate use of computer technology in analysis and solution of business problems. Develop, document and revise system design procedures, test procedures, and quality standards. Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.
- Contributing more in complex design related activities. Will focus on design review & architecture review. Will handle team and client interfacing for complex reviews, will mentor the team on technical competencies and provide inputs for tam members performance assessment. Will focus on building customer confidence in the team’s ability to deliver. May need to develop code for critical business components and develop bug fix for critical incidents/outages.
- Support creation of repository of team’s collective knowledge on technology, domain and process, seek information and leverage knowledge from other projects in order to driver higher efficiency and effectiveness and to preserve organizational knowledge. Support and coach peers and juniors as and when required on specific technical competencies required to deliver on assignment tasks
- Maintained exceptional uptime of 50% for SDLC technology to sustain continued operations.
- Bridged efforts between internal and external technology personnel, aligning first-party and third-party activities to optimize progress.
- Determined design philosophies and maintained knowledge on latest trends with careful research.
- Collaborated with manufacturing personnel to develop workflow strategies, integrating staff concerns and desires to provide enhanced worker morale.
- Boosted information sharing by enhancing interfaces between computer systems.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Designed documentation protocols and standard operating practices to unify technology management efforts across Infosys.
- Developed long-term policies to support business growth through sustainable expansion and enhancement.
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
LumenTown And Country, MO
Implementation Technician III
02.2012 - 07.2022
Job overview
- Support service order fulfillment through Ethernet and IP network, by order management, circuit provisioning; trouble shooting and testing. Responsible for Tier 1 network management; customer service, maintenance and repair of TW Telecom’s switch, transport, and data networks, maintain accurate and complete record in corporate databases. Responsible for proactive and reactive alarms surveillance and maintenance of switching network. Includes software and hardware problems in 5ESS, DMS, TEKELEC, SS7, Siemens, SCPs and associated software with Switches, Transports, and Data.
- Analyzes and develops solutions for failures and outages and coordinates repair efforts of networking equipment.
- Maintains and supports IP infrastructure. Update all systems and databases with careful attention to detail.
- Processes new activations disconnects and migrations of customer services.
- Provision Layer 2 and/or 3 routing/switching configurations on NetVanta, Adtran, Cisco routers, and Alcatel through aggregation routing and routing platforms
- Coordinates circuit provisioning and remote testing activities with field operations, vendors, and customers.
- Experience on Metro Ethernet and IP communications (IPv4, IPv6, static, BGP, and OSPF IP routing.)
- Experience on contemporary technologies (e.g., ATM, Frame-Relay, PPP, MLPPP, MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc.)
- Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions, and notify management and Program Office with risk potential and impact assessments
- Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro, and international optical networks
- Participate as Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
- Review and interpret EDPs and as-built engineering documentation and create documentation for new products
AT&TSaint Louis, MO
Premise Technician
07.2010 - 11.2011
Job overview
- Performs all aspects of installing, repairing, disconnecting, modifying, upgrading, and downgrading of customer service offerings, including CPE and inside wire
- Premise Technicians tasks:
- Use electronic test equipment, hand tools, systems in analyzing, administering, repairing, maintaining, testing communications and related equipment
- Perform required maintenance including, analyzing trouble indications, customer trouble reports and taking action to correct malfunctions and ensure all services are working correctly
- Work with internal and external customers to maintain network reliability for new and existing services
- Provides recommendations to personnel in field by making either change to network-level operations or enhancement to network (tuning or upgrade)
- Educate Customers on service features and functionality
- Install and rearrange inside wires, home networking, Wi-Fi equipment and home entertainment gateways
- Install and/or rearrange inside wire for IP enable products, VoIP and high-speed internet/DSL services on Lightspeed/IP enabled network and Install Network Interface Devices
AT&TEarth City, MO
Network Center Technician
12.2008 - 02.2010
Job overview
- Identify, isolate, and troubleshoot problems with DSL service on live network using network management tools
- Communicate, counsel, and advise customer on status of network support requests
- Network Center Technicians tasks:
- Use electronic test equipment and systems in analyzing, administering, repairing, maintaining, and testing communications and related equipment
- Perform required maintenance including analyzing output messages of systems, analyzing trouble indications, customer trouble reports and taking action to correct malfunctions
- Review and interpret documents such as service orders, circuit diagrams, trouble analysis manuals, translation guides and automated test equipment
- Work with internal and external customers to maintain network reliability for new and existing services
- Provides recommendations to personnel in field by making either change to network-level operations or enhancement to network (tuning or upgrade).
AT&TSaint Louis, MO
Cable Splicer Technician – Field Terminal Tester
03.2007 - 12.2008
Job overview
- Installs, splices, tests, and repairs all types of high voltage cables, terminations, and associated accessories
- Knowledgeable about computerized machinery and efficient with hand tools, as well as all electrical wires are color-coded
- Working with high voltage cables, exposure to hazardous chemical
- Cable Splicing Technicians/ Field Terminal Tester tasks:
- Review and analyze complex schematic drawings
- Use electrical test instruments to determine defective wire or fiber
- Work in kneeling, stooping, or crouching positions
- Repair and maintain outside cable facilities
- Install, maintain, and repair electrical distribution and transmission systems including overhead and underground power lines and cables, insulators, conductors, lightning arrestors, switches, transformers, and other associated equipment
- Erect and maintain steel, wood or concrete poles, towers, and guy wires
- Splice, solder and insulate conductors and related wiring to connect power distribution and transmission networks using splicing tools, related electrical equipment and tools
- Inspect and test overhead and underground power line and cables and auxiliary equipment using electrical test equipment
- Climb ladders or operate hydraulic buckets when working aloft on poles and towers, or work in confined spaces such as trenches and tunnels to install power lines and cables and associated equipment
- Communicate with other workers to coordinate preparation and completion of work assignments
- Test F2 cable pairs at SAI (Service Area Interface) using DaVaR Net DSL test unit
- Removal of drop wire at serving terminal on pair to be tested if pair failed first test if pair fails test, it will be cut to good pair, re-tested and drop will be tied back down
- Uploading and downloading jobs (SAI Boxes) from server
Education
ITT Technical InstituteEarth City, MO
Associate of Applied Science from Computer & Electronic Engineering
11.2005
Ser Jobs ForHouston, TX
Some College (No Degree) from Computer Software And Media Applications
Skills
- Upgrade Implementation
- Service Configuration
- Cisco Routers
- Networking Skills
- Troubleshooting Circuits
- Technical Document Reading
- Switches and Routers
- Training Junior Team Members
Additional Information
- PROFESSIONAL MEMBERSHIP , National Technical Honor Society - NTHS, CERTIFICATIONS: , Juniper Networks Certified Associate (JNCIA)
Timeline
Technology Lead
Infosys Technologies
07.2022 - Current
Implementation Technician III
Lumen
02.2012 - 07.2022
Premise Technician
AT&T
07.2010 - 11.2011
Network Center Technician
AT&T
12.2008 - 02.2010
Cable Splicer Technician – Field Terminal Tester
AT&T
03.2007 - 12.2008
ITT Technical Institute
Associate of Applied Science from Computer & Electronic Engineering
Ser Jobs For
Some College (No Degree) from Computer Software And Media Applications
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