LAcey Forrester
Boaz,KY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than three years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recruitment Specialist
Four Rivers Clinical Research
Paducah, KY
09.2019 - 08.2022
- Oversaw full cycle recruiting for over 10+ clinical research studies.
- Prepare correspondence for patients regarding current clinical trials and their feasibility guidelines.
- Pre-screened patients prior to sending to research staff and/or principal investigators for review.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Conducted recruiting events for patient and provider outreach.
Medical Receptionist
Four Rivers Clinical Research
Paducah, KY
02.2019 - 09.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Accounting Assistant
Green Turtle Bay
Grand Rivers, KY
10.2018 - 02.2019
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Member Service Associate
Sam's Club
Paducah, KY
09.2012 - 10.2018
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Lone Oak High School
Paducah, KY05.2011
Skills
- HIPAA Guidelines
- Medical Histories and Vital Statistics
- Calendar and Appointment Management
- Patient Screening
- EMR Software
- HIPAA Compliance
- Administrative Duties
- Cleaning and Sanitizing
- Patient Relations
- Evaluating Quality of Care
Certification
- First Aid/CPR Certified
Timeline
Recruitment Specialist
Four Rivers Clinical Research
09.2019 - 08.2022
Medical Receptionist
Four Rivers Clinical Research
02.2019 - 09.2019
Accounting Assistant
Green Turtle Bay
10.2018 - 02.2019
Member Service Associate
Sam's Club
09.2012 - 10.2018
High School Diploma -
Lone Oak High School
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