Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Gibson

Alum Creek,WV

Summary

Dynamic professional with a proven record at CAMC Memorial Hospital, excelling in patient registration and problem-solving. Skilled in healthcare software and HIPAA procedures, I enhanced patient satisfaction and emergency admissions. I have confidently demonstrated leadership by training staff, fostering team cohesion, and maintaining confidentiality.

Overview

4
4
years of professional experience

Work History

Registration Clerk

CAMC Memorial Hospital
02.2024 - Current
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately registering and checking in patients to the Emergency Room.
  • Updated patient contact information to support accurate electronic medical records.
  • Assisted other clerks with front desk duties, answering questions and accurately using the registration system.
  • Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
  • Corrected errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
  • Enhanced patient satisfaction by providing prompt and courteous service during the registration process.

Classroom Staff / Care Taker

Fort Hill Child Development Center
02.2021 - 02.2024
  • Kept work areas clean, organized, and safe to promote efficiency and child safety.
  • Established positive relationships with families and other staff members.
  • Developed strong relationships with families through consistent communication.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.

Education

High School Diploma -

George Washington High School
Charleston, WV
05.2023

Skills

  • Problem-solving
  • Patient registration
  • Payment processing
  • Registration data intake
  • Experience with software
  • Healthcare experience
  • Confidentiality compliance
  • Demographics information
  • HIPAA procedures

Timeline

Registration Clerk

CAMC Memorial Hospital
02.2024 - Current

Classroom Staff / Care Taker

Fort Hill Child Development Center
02.2021 - 02.2024

High School Diploma -

George Washington High School

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Lacey Gibson