Lacey Green
Lexington,KY
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven ability to enhance guest engagement and streamline operations, resulting in improved customer satisfaction. Experienced in cash handling and training new staff, fostering a collaborative team environment to drive sales and service excellence.
Overview
9
9
years of professional experience
Work History
Server
Outback Steakhouse
Lexington Ky
01.2017 - 12.2019
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Assisted in training new servers on menu items and service protocols.
- Collaborated with kitchen staff to coordinate orders and maintain flow of service.
Server
Sedona Taphouse
Lexington Ky
01.2019 - 06.2021
- Delivered exceptional customer service in fast-paced environment.
- Assisted in training new servers on menu knowledge and service standards.
- Managed accurate order processing using point-of-sale (POS) system.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Assistant Manager
Johnny Carino's
Lexington Ky
07.2021 - Current
- Assisted in managing daily operations and ensuring exceptional customer service standards.
- Coordinated staff schedules to optimize labor efficiency and enhance service delivery.
- Trained new team members on operational procedures and customer engagement strategies.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored food quality and presentation to uphold brand standards and guest satisfaction.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Fostered a collaborative team environment to enhance communication and workflow efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved operational efficiency by adopting new technology for inventory management.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Bryan Station
Lexington,Ky05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Professional appearance
- Suggestive selling
- Food station setup
- Food inspection
- Shift management
- Grill cook
- Sauté cook
Timeline
Assistant Manager
Johnny Carino's
07.2021 - Current
Server
Sedona Taphouse
01.2019 - 06.2021
Server
Outback Steakhouse
01.2017 - 12.2019
High School Diploma -
Bryan Station