Lacey Grenell

• Crafted a diverse range of cocktails and beverages, ensuring high-quality service and customer satisfaction.
• Trained new staff on drink preparation techniques and customer service standards
• Implemented efficient workflow processes, reducing wait times during peak hours.
• Monitored compliance with health and safety regulations in bar operations.
• Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
• Provided service to large crowds during special events and busy nights, ensuring timely delivery.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Maintained bar cleanliness and ensured stock levels were adequate to fulfill customer requests.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Streamlined drink preparation and order prioritization, reducing wait times during peak hours.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Cultivated repeat customer base by creating a welcoming atmosphere and remembering regulars' favorite drinks.
• Adjusted to busy bar environment by prioritizing and managing multiple drink orders efficiently.

• Led cross-functional teams to implement operational efficiencies across retail locations.
• Developed and monitored key performance indicators to assess team productivity and service quality.
• Trained and mentored staff on best practices in customer service and operational procedures.
• Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
• Enhanced employee engagement through targeted training programs and performance feedback mechanisms.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Monitored employee attendance and punctuality to identify and address attendance issues promptly. and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted employees in resolving issues with difficult customers to maintain high service standards. and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Oversaw the operations of processing merchandise to make it ready for the sales floor/back stocking areas.
• Managed and organized the backstock areas of the back end of the store for more efficient restocking of the sales floor at end of day.
• Completed bank deposits and maintained accurate records of financial transactions; bank deposit logging paperwork, and logging monetary discrepancies.

• Led cross-functional teams to implement operational efficiencies across retail locations.
• Developed and monitored key performance indicators to assess team productivity and service quality.
• Trained and mentored staff on best practices in customer service and operations, resulting in enhanced service delivery.
• Implemented cost-saving initiatives that improved profitability without compromising brand standards.
• Kept up with all important back office documentation and logs efficiently, maintaining accuracy and completing them in compliance with corporate regulations.
• Completed daily bank deposits to ensure accurate cash flow management.
• Processed and completed bank orders for change to ensure the store had what was needed to run smoothly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Designed and organized product displays to boost sales, facilitate customer shopping, and streamline employee stocking processes.
• Oversaw shipment operations to maintain time efficiency when unloading shipment.
• Managed the stockroom, including organization, stocking operations, shipment operations, and back stock of seasonal merchandise.
• Analyzed sales data to identify trends, informing strategic decisions for inventory replenishment.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Problem solved for IT related issues, i.e. register malfunctions, scheduling errors, rebooting equipment, etc.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Increased profit by streamlining operations.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored industry trends to inform product development strategies. and suggested enhancements to both challenge and refine the company's product offerings.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality.y.
• Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
• Enhanced employee engagement through targeted training programs and performance feedback mechanisms.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Delivered exceptional customer service, enhancing overall shopping experience and building customer loyalty.
• Managed inventory levels, ensuring product availability and timely restocking of shelves.
• Processed transactions efficiently using POS systems, maintaining accuracy in cash handling and reporting.
• Assisted in training new associates, sharing best practices for sales techniques and customer engagement.
• Collaborated with team members to create visually appealing merchandise displays that drove sales growth.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Managed daily store operations to ensure efficient workflow and customer satisfaction.
• Coordinated inventory management to optimize stock levels and minimize shrinkage.
• Implemented visual merchandising strategies to enhance product displays and drive sales.
• Trained and mentored new staff on policies, procedures, and customer service excellence.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Implemented visual merchandising strategies to enhance product displays and drive sales.
• Coordinated inventory management to optimize stock levels and minimize shrinkage.
• Developed scheduling systems to ensure adequate staffing during peak hours.
• Conducted performance evaluations to identify training needs and improve team effectiveness.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Coached sales associates in product specifications, sales incentives, and selling techniques. significantly increasing customer satisfaction ratings.
• Managed purchasing, sales, marketing and customer account operations efficiently.+

• Streamlined checkout processes to enhance customer service and efficiency.
• Coordinated product displays to optimize sales and improve store layout.
• Managed inventory levels to ensure stock availability and reduce waste.
• Assisted with training new associates on operational procedures and best practices.
• Traveled between different store locations as needed to aid in areas where coverage was lacking.
• Cross trained in all departments and picked up information on processes easily.
• Prepared food products that were made in store
• Decoration and baking of cakes, doughnuts, pies, and other misc. bakery items
• Preparing and baking of pizzas, rotisserie chicken, stromboli, and other misc. hot grab and go items in the deli.
• Prepared and maintained slicing equipment in the deli area of the store.
• Prepared and made misc meat products in the meat department.
• Oversaw daily operations, ensuring compliance with safety and quality standards.
• Oversaw the front end of the store, ensuring all registers had adequate change, customer complaints and questions were answered correctly, and aided cashiers in providing excellent service.
• Managed the floral department of the store, including arranging flowers for specific orders, filling balloons, and ensuring all products remained fresh.
• Aided or managed the processing of orders for various departments, including unloading trucks.

• Operated deli slicers and other equipment to prepare high-quality food items efficiently.
• Maintained cleanliness and organization of the deli area, adhering to health and safety standards.
• Collaborated with kitchen staff to ensure timely service and proper inventory management.
• Prepared both hot and cold food items for ease and convenience of customers' shopping experience.
• Prepared made to order sundaes.
• Replaced tubs of ice cream when the product was low.
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Penn College NOW courses taken in high school include psychology, Trigonometry, Calculus I & II, and US History.

Member of the FFA with the CTE Horticulture program.

Public speaking.