Lacey Herrera
Salt Lake City,UT
Summary
Dynamic professional experienced in high-volume dining environments. Skilled in multitasking and problem-solving, contributing to team efficiency and customer engagement. Committed to delivering memorable dining experiences and maintaining high cleanliness standards.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Sodexo USA
Salt Lake City, UT
04.2025 - 12.2025
- Provided exceptional customer service, ensuring guest satisfaction during dining experiences.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
- Assisted in training new servers on menu items and service protocols.
- Managed cash register operations, processing payments efficiently and accurately.
- Adapted quickly to high-pressure situations, prioritizing tasks during peak hours.
- Communicated effectively with team members to streamline service delivery processes.
- Implemented feedback from guests to improve service quality and dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cashier
Sutherlands
Salt Lake City, UT
03.2019 - 07.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Demonstrated product knowledge to promote upselling opportunities effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Vice President
DLSS Transportation
Salt Lake City, UT
06.2001 - 04.2009
- Led strategic initiatives to improve operational efficiency across transportation networks.
- Developed and implemented performance metrics to enhance service delivery and customer satisfaction.
- Mentored department heads, fostering leadership skills and promoting a culture of continuous improvement.
- Oversaw budget planning and resource allocation to ensure alignment with organizational goals.
- Collaborated with cross-functional teams to streamline processes and reduce operational costs.
- Established training programs for staff development, enhancing overall team performance and productivity.
- Initiated partnerships with key stakeholders to expand service offerings and increase market reach.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Evaluated hiring, firing, and promotions requests.
- Founded performance- and merit-based evaluation system to assess staff performance.
Education
Business Management
University of Utah
Salt Lake City, UT05-2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Dining area maintenance
- Tableside etiquette
- Table setting
- Table setting knowledge
- Food station setup
- Food delivery
- Banquet coordination
- Multitasking and organization
- Buffet setup and takedown
- Positive guest interactions
- Table resetting
- Team member support
- Positive and professional
- Dining customer service
- Server training
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Certification
Food Permit
Languages
English
Full Professional
Timeline
Server
Sodexo USA
04.2025 - 12.2025
Cashier
Sutherlands
03.2019 - 07.2020
Vice President
DLSS Transportation
06.2001 - 04.2009
Business Management
University of Utah