Lacey Jackson
Jacksonville,Ar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Agero- Remote Work from home for Kia
Agero Inc.
11.2020 - 12.2023
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail. Assisted customers with warranty issues as well as maintained the Social media pages for Kia America.
Home Depot Contact Center
Home Depot.com
11.2018 - 11.2020
- Collaborated with cross-functional departments to resolve complex customer issues and improve the overall customer experience.
Assistant Office Manager
Salt Valley Chiropractic
11.2018 - 07.2019
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Created and updated records and files to maintain document compliance.
Community Support Specialist
Pecan Valley Centers
08.2014 - 07.2015
- Work with individuals with IDD disorders aide in daily activities and help with budgeting expenses.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
Pre Toddler Teacher
Rascal Ranch Daycare
08.2012 - 07.2014
- Teach Pre toddlers and care for them.
Education
Associate's Degree in general science -
Hill College
Hillsboro, TXMedical Office Assistant -
Hill College
Hillsboro, TX01.2017
High School Diploma -
Clovis High School
Clovis, NMSkills
Microsoft Office (3 years)
Excel (3 years)
Medical Billing (7 months)
Typing Speed
Phone Etiquette
Goal-Oriented
File Maintenance
Customer Service
Computer Skills
Understanding Customer Needs
Certification
Timeline
Agero- Remote Work from home for Kia
Agero Inc.
11.2020 - 12.2023
Home Depot Contact Center
Home Depot.com
11.2018 - 11.2020
Assistant Office Manager
Salt Valley Chiropractic
11.2018 - 07.2019
Community Support Specialist
Pecan Valley Centers
08.2014 - 07.2015
Pre Toddler Teacher
Rascal Ranch Daycare
08.2012 - 07.2014
Associate's Degree in general science -
Hill College
Medical Office Assistant -
Hill College
High School Diploma -
Clovis High School
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