PALOMA DEL FIERRO
Oklahoma City,USA
Summary
Detail-oriented professional with strong financial analysis and customer service skills, seeking to leverage my experience in a new role as a caregiver. Proven ability to manage sensitive information, maintain order, and ensure compliance with regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In Home Caregiver
BrightStar Care
Oklahoma City, OK, USA
07.2024 - 07.2025
- Drive patient around to do errands, clean home, cook, cheer patients up, encourage patients to try different activities if they have the ability to.
Warehouse coordinator
Hope Center Of Edmond
Edmond, OK
11.2024 - 06.2025
- Assisted clients with free food and clothing. Cleaned up warehouse at the end of the day. Stocked shelves. Folded clothes and hung clothes up. Took in donations. Sorted donations such as clothing, shoes, home decor, miscellaneous items.
Security Officer
Remington Park Racing & Casino
Oklahoma City, OK, USA
04.2023 - 04.2024
- Monitored premises through surveillance cameras and patrols
- Responded to security incidents and alarms promptly
- Assisted guests and employees with security-related concerns
- Completed detailed incident reports and maintained security logs
Learning Ambassador
Amazon
Oklahoma City, OK, USA
10.2021 - 02.2023
- Facilitated learning sessions on company policies and procedures
- Assessed training needs and developed appropriate materials
- Provided support to new employees during onboarding process
- Collaborated with team members to enhance learning programs
Medical Appointment Scheduler
UTHealth Texas Medical Center
Houston, TX
05.2019 - 08.2021
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Customer Service Representative
NTT DATA
Oklahoma City, OK, USA
09.2017 - 03.2019
- Handled customer inquiries and issues via phone and email
- Provided product information and assistance to customers
- Processed orders and resolved billing discrepancies
- Ensured high levels of customer satisfaction through effective communication
Education
High school diploma - undefined
Santa Fe South High School
05.2013
Skills
- Data Entry (3 years)
- Security (3 years)
- Cash register (1 year)
- Organizational skills
- Microsoft Office (3 years)
- Bilingual (10 years)
- Medical terminology
- Microsoft Word (10 years)
- Front desk (2 years)
- Phone etiquette (3 years)
- Microsoft Outlook
- Microsoft Powerpoint
- Caregiving (4 years)
Certification
CPR cer
LANGUAGES
Spanish Native
English Advanced
Timeline
Warehouse coordinator
Hope Center Of Edmond
11.2024 - 06.2025
In Home Caregiver
BrightStar Care
07.2024 - 07.2025
Security Officer
Remington Park Racing & Casino
04.2023 - 04.2024
Learning Ambassador
Amazon
10.2021 - 02.2023
Medical Appointment Scheduler
UTHealth Texas Medical Center
05.2019 - 08.2021
Customer Service Representative
NTT DATA
09.2017 - 03.2019
High school diploma - undefined
Santa Fe South High School