Lacey Jenkins
Paola,KS
Summary
Communicative customer service professional with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously and effectively. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
AdventHealth
Shawnee-Mission, KS
10.2023 - 05.2024
- Verified insurance information prior to appointment booking.
- Checked in/out patients, accurately validated insurance, collected pertinent co-pays and deductibles, and had patients complete paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Assisted with customer requests, fax requests, and answered questions to improve satisfaction.
Member Experience Relationship Advisor
MainStreet Credit Union
Mission, KS
08.2022 - 09.2023
- Assisted members in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to underwriting for verification and recommendations.
- Monitored applications from start to finish.
- Welcomed and trained new hires as they transitioned to a 'live environment.' Worked closely with management.
- Executed member transactions, including deposits, withdrawals, loan payments, official checks, money orders, wire transfers, stop payments, and account transfers.
- Performed account maintenance.
- Answered telephone inquiries on banking products, including checking, savings, loans, and lines of credit, online, and mobile banking.
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with member transactions.
- Assisted in balancing the vault, ATM, coin machine, and branch at the end of the day.
- Met and exceeded goals established by management, such as referral goals.
Customer Service Representative
First Western Bank
Bentonville, AR
06.2022 - 08.2022
- Executed customer transactions including deposits, withdrawals, loan payments, official checks, wire transfers, stop payments, and account transfers
- Open new checking, savings, and business accounts
- Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit, online and mobile banking
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
- Assisted balancing the vault, ATM, coin machine, and branch at the end of day
- Assisted with preparing shipment to and from the Federal Reserve
Bank Teller
United Federal Credit Union
Rogers, AR
03.2021 - 06.2022
- Worked closely with management to welcome and train new hires
- Executed customer transactions including deposits, withdrawals, loan payments, official checks, and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit, online and mobile banking
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
- Assisted balancing the vault, ATM, coin machine, and branch at the end of day
- Assisted with preparing shipment to and from the Federal Reserve
Retail Branch Associate
CommunityAmerica Credit Union
Overland Park, KS
07.2020 - 03.2021
- Executed customer transactions including deposits, withdrawals, loan payments, official checks, wire transfers, and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
- Assisted balancing the vault, ATM, and branch at the end of day
- Assisted with preparing shipment to and from the Federal Reserve
Security Officer
Chesley Brown International
Kansas City, MO
06.2020 - 07.2020
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Responded quickly to incidents and assessed active situations for security concerns
Bank Teller
First Option Bank
Osawatomie, KS
09.2018 - 04.2020
- Executed customer transactions including deposits, withdrawals, money orders, checks, wire transfers, stop payments, and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
Education
High School -
Osawatomie High School
Osawatomie, Kansas05.2017
Community College -
Fort Scott Community College
Fort Scott, Kansas05.2017
Community College -
Johnson County Community College
Overland Park, Kansas05.2018
Skills
- Good communication skills
- Excellent written and oral communication
- Customer relationship management (CRM)
- Excellent time management skills
- Compliance, banking laws, and regulations
- Listening and comprehension
- Confidentiality and discretion
- Cash handling expertise
Volunteer Experience
- Calling All Girls (Girls Service Organization), 03/01/13, 05/31/17, Cleaned up local park for Arbor Day, Worked PIE Carnival, Served and cleaned up Alumni dinner, Organized/hosted informal and formal events
- Avalon Hospice, 03/01/18, 08/31/18, Visited Patients, Filled out documentation, Worked closely with Carrie, Answered and directed phone calls
References
- Doug Chisam, Principal-Retired, Osawatomie High School, 1200 Trojan Drive, Osawatomie, KS, 66064, (913) 731-1563
- Jonathan Mitchell, Former Co-Worker, United Federal C.U., 2000 S Promenade BLVD., Rogers, AR, 72756, (214) 725-9179
- Allyssa Henry, Personal Friend, 34915 Block Rd., Paola, KS, 66071, (913) 259-8306
Timeline
Customer Service Specialist
AdventHealth
10.2023 - 05.2024
Member Experience Relationship Advisor
MainStreet Credit Union
08.2022 - 09.2023
Customer Service Representative
First Western Bank
06.2022 - 08.2022
Bank Teller
United Federal Credit Union
03.2021 - 06.2022
Retail Branch Associate
CommunityAmerica Credit Union
07.2020 - 03.2021
Security Officer
Chesley Brown International
06.2020 - 07.2020
Bank Teller
First Option Bank
09.2018 - 04.2020
High School -
Osawatomie High School
Community College -
Fort Scott Community College
Community College -
Johnson County Community College
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