Lacey Levengood
Port Orchard,WA
Summary
Dynamic professional with extensive experience in customer service at Clearwater Casino, excelling in cash handling and multitasking. Proven ability to enhance guest satisfaction through exceptional service and strong rapport-building skills. Recognized for reliability and punctuality, consistently delivering high-quality experiences in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Cocktail Server
Clearwater Casino
07.2025 - Current
- Delivered exceptional customer service in fast-paced casino environment.
- Managed beverage orders efficiently, ensuring timely service to patrons.
- Handled transactions smoothly using point-of-sale systems.
- Kept serving area clean and organized to comply with health regulations.
- Supported training of new team members on service guidelines.
Master Esthetician
Frëckle Professional Skincare
09.2017 - Current
- Assessed individual client needs and executed customized skincare treatments to improve skin health.
- Developed and maintained client relationships by providing outstanding service and ensuring timely follow-up appointments.
- Ensured cleanliness and sanitation of work environment in compliance with state regulations and spa policies.
- Assisted in inventory management by tracking products used during treatments and replenishing stock as needed.
CSO Cashier
Clearwater Casino
01.2025 - 07.2025
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest experience.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete.
Server, Supervisor
Shari’s Cafe
01.2016 - 10.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables simultaneously, maintaining high level of guest satisfaction.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Oversaw daily operations to support quality service and uphold safety standards.
- Helped resolve customer complaints quickly to improve satisfaction and foster loyalty.
Cocktail Server
HMS Host
10.2011 - 10.2015
- Delivered attentive service by consistently monitoring guest needs and preferences.
- Executed cash transactions accurately, ensuring proper handling of payments and tips.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
North Kitsap High School
Poulsbo, WAOlympic College
Bremerton, WASkills
Exceptional customer service
Handling large groups
Alcohol awareness
Cash handling
Reliability and punctuality
Efficient multitasking
Timeline
Cocktail Server
Clearwater Casino
07.2025 - Current
CSO Cashier
Clearwater Casino
01.2025 - 07.2025
Master Esthetician
Frëckle Professional Skincare
09.2017 - Current
Server, Supervisor
Shari’s Cafe
01.2016 - 10.2024
Cocktail Server
HMS Host
10.2011 - 10.2015
North Kitsap High School
Olympic College