Lacey Logan

Server

Portofinos Red Stone

09.2022 - 02.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Reset and cleaned tables quickly to prepare for new customers.
Currently assisting with catering delivery and set up