Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacey Mancilla

Hesperia,CA

Summary

Dynamic professional with a proven track record at Rao V Daluvoy, excelling in compliance and quality assurance. Skilled in Microsoft Office and fluent in American Sign Language, I enhance team performance through effective communication and training. Successfully reduced patient wait times by implementing efficient scheduling practices, ensuring operational excellence.

Overview

7
7
years of professional experience

Work History

Rao V Daluvoy MD INC

Rao V Daluvoy
09.2021 - 10.2024
  • Assisted with scheduling and obtaining results for pre-op diagnostics (ie: ECG and pre-op labs)
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
  • Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
  • Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.

Shift Manager

UPS
10.2017 - 12.2020
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

No Degree - General Studies, Child Developement

CITRUS COMMUNITY COLLEGE
Glendora, CA
06-2002

Skills

  • Proficient with Microsoft Office
  • Typing speed of 60 WPM
  • Fluent in American Sign Language
  • Excellent written and verbal communication
  • Highly motivated and detail orientated

Timeline

Rao V Daluvoy MD INC

Rao V Daluvoy
09.2021 - 10.2024

Shift Manager

UPS
10.2017 - 12.2020

No Degree - General Studies, Child Developement

CITRUS COMMUNITY COLLEGE
Lacey Mancilla