LASHAWND DONALD
Miami Gardens,FL
Summary
Dependable and professional Bus Operator with a proven track record of providing enjoyable transportation experiences for passengers. Recognized for excellent driving record, consistent job attendance, and strong work ethic. Highly motivated and always eager to take on new challenges, possess exceptional interpersonal skills and the ability to work effectively unsupervised. Demonstrates a strong work ethic and adaptability, quickly mastering new skills and excelling in multitasking and time management. Devoted to delivering positive and memorable experiences to every customer, consistently meeting company needs with organized practices. Thrives under pressure, adept at adapting to new situations and challenges to enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Landeside Offier I
Miami Dade Aviation Department
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Bus Operator
Miami Dade Transit
04.2023 - Current
- Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections
- Stayed up to date with local roads, traffic patterns and speed limits
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms
- Received and submitted passenger fares
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work
- Took disabled individuals and senior citizens to local destination
- Performed pre-trip inspection and mechanical checks before scheduled run
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences
- Obeyed DOT rules and regulations and local laws to maximize safety
- Transported passengers on predetermined routes while obeying traffic regulations
- Operated bus professionally and interacted with passengers to foster pleasant rides
- Provided route, schedule and fare information to passengers
- Completed accident and incident reports accurately and legibly at end of scheduled shifts
Park Service Aide
Miami-Dade County Parks
08.2022 - 04.2023
- Performs maintenance and custodial duties of park facilities
- Responsible for the safety and supervision of participants in park coordinated functions and enforcement of all park rules and regulations
- Cleaned and maintained public areas, collected trash and litter
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits
- Helped participants enjoy activities while ensuring adherence to protocol
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Quality Care Specialist
Quest Diagnostics
07.2014 - 12.2022
- Listens and monitors representative's inbound and outbound calls
- Trains and provides feedback to improve quality of customer calls
- Completes and submits accurate weekly and monthly reports
- Handled customer complaints and inquiries for services and products
- Performed QA and organized reports for workload
- Worked with other departments to resolve operational and technical problems
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Delegated work to staff, setting priorities and goals
Sterile Processing Technician
Holy Cross Hospital
07.2019 - 09.2022
- Examined, tested, and monitored procedure items, such as autoclaves to ensure they were operating to standard
- Prepared crash carts and central line carts
- Sterilized, cleaned, processed, assembled, stored, and distributed medical supplies
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly
- Prepared trays, instrument packs and surgical sets
- Readied instruments for sterilization procedures and completed decontamination protocols
- Packaged instruments into peel pouches and properly labeled pouches
- Gathered and prepared instruments and surgical supplies
- Recorded results of biological and diagnostic tests
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning
- Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment
- Monitored expired sterilization dates and rotated stock to minimize processing
- Changed autoclave charts daily by dating and initialing each chart load
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition
- Supported departmental initiatives to meet productivity standards and flexible staffing needs
- Placed orders and restocked supplies for decontamination area
- Sorted incompatible sets of instruments, trays and medical equipment
- Operated and maintained steam autoclaves, keeping records of loads completed, items in loads and maintenance procedures performed
- Cleaned instruments to prepare for sterilization
- Assembled and wrapped trays of instruments for operating rooms and clinics
- Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed
- Checked sterile supplies to detect outdated materials
- Reported defective equipment to appropriate supervisors or staff
- Recorded sterilizer test results in job-related software
- Examined equipment to detect leaks, worn or loose parts or other indications of disrepair
- Stocked crash carts with appropriate medical supplies
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory
- Operated sterilizers, aerators and washers to disinfect and sterilize respirators and hospital beds
- Started equipment and observed gauges and equipment operation to detect malfunctions
- Delivered equipment to specified hospital locations
Lab Assistant I
DaVita Laboratory
06.2015 - 08.2016
- Prepared laboratory equipment and instrumentation required for tests, research, process or quality control
- Sanitized workstations and instruments to avoid cross-contamination
- Recorded and reported test results accurately according to established procedures
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands
- Maintained inventory and equipment and placed orders for laboratory supplies
- Produced and submitted laboratory documents and reports per compliance requirements
- Completed equipment maintenance and calibration tasks according to standards
- Handled administrative tasks for laboratory staff and overall operations
- Participated in team collaboration initiatives to plan for company's future growth
Supported Lead Technician
Davita Laboratory
05.2015 - 07.2016
- Responded to high volume calls from nurses and doctors regarding patients results and sample collection
- Performed daily instrument maintenance and quality control tests with 100% accuracy
- Operated high paced laboratory independently and without direct supervision during after hours shift
- Received and processed samples into LIS system
- Assisting the problem team when needed
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows
- Managed quality control and maintained high level of customer satisfaction
- Fostered relationships with internal and external customers
Client Service Group Lead
Quest Diagnostics Laboratory
01.1999 - 07.2014
- Assisted with Phase 1-3 transition of the Miramar Call Center to the NOC
- Accepted leadership responsibilities and delegated work in the absence of supervisor/manager
- Managed high-volume calls in a stressed environment and maximized department quality/productivity by monitoring service levels
- Recognized quality service issues and provided feedback to the appropriate personnel
- Assisted other departments (Imaging/Processing) when short staffed
- Trained reps on new Enhanced Test Add Process
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Supported sales team members to drive growth and development
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Referred unresolved customer grievances to designated departments for further investigation
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Updated LIS system with order specifics and customer details, preferences and billing information
- Updated databases with new and modified customer data
- Conferred with customers by telephone to provide information about products or services and take orders
- Assisted customers with price checks, and addressing other inquiries
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
- Mentored junior team members and managed employee relationships
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
Education
Patient Care Technician -
National School Of Technology
North Miami, FLSterile Processing Technician -
Holy Cross Hospital
Ft. Lauderdale, FL09.2022
Certified Phlebotomy Technician -
Genesis Vocational Institute
Miami, FL01.2018
Skills
- Customer Service
- Administrative duties
- Critical thinking
- Problem Solving
- Excellent communication skills
- Extensive knowledge of Quest Lab System (QLS) and Laboratory Information System (LIS)
- Proficient with Aspect Quality Monitoring System
- Proficient with Microsoft Office
- Expert problem-solver
- Self-Motivated
- Committed team player
- Highly reliable
- Optimizing Routes
- Fare Collections
- Bus Inspections
- Safe Driving Skills
- Valid CDL License
- Dependable and Trustworthy
- Traffic Laws and Regulations
- Clean Driving Record
- Situational Awareness
- Passenger Service and Safety
- Traffic Regulation Observance
- Area Knowledge
- Wheelchair Assistance
- Communication and Interpersonal Skills
- Schedule Management
- Calm Under Pressure
- Ticket and Fare Collection
- Commercial Drivers License CDL
- Documentation and Reporting
- Surgical Equipment Tray Preparation
- Attention to Detail
- Verbal and Written Communication
- Sterilizer Testing
- Sterilization Procedures
- Decontamination Procedures
- Steam Autoclaves Operation
- MEDITECH
- Problem-Solving
- Flexible Schedule
- Quality Assurance
- Multitasking and Organization
- Evaluating Quality of Care
- Gathering Information from Patients
- Administrative and Office Support
- Explaining Policy and Procedures
- Documenting and Recording Information
- Quality Standards and Protocols
- Calm and Effective Under Pressure
- Resolving Problems
- Organized and Efficient
- Microsoft Office
- Complaint Investigation
- Helpful and Service-Oriented
- Team Collaboration
- Friendly and Outgoing
- Phone and Email Etiquette
- Team Leadership
- Process Improvement
- Accident reporting
- Wheelchair securement
- Traffic laws compliance
- Inclement weather driving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bus Operator
Miami Dade Transit
04.2023 - Current
Landeside Offier I
Miami Dade Aviation Department
02.2023 - Current
Park Service Aide
Miami-Dade County Parks
08.2022 - 04.2023
Sterile Processing Technician
Holy Cross Hospital
07.2019 - 09.2022
Lab Assistant I
DaVita Laboratory
06.2015 - 08.2016
Supported Lead Technician
Davita Laboratory
05.2015 - 07.2016
Quality Care Specialist
Quest Diagnostics
07.2014 - 12.2022
Client Service Group Lead
Quest Diagnostics Laboratory
01.1999 - 07.2014
Sterile Processing Technician -
Holy Cross Hospital
Certified Phlebotomy Technician -
Genesis Vocational Institute
Patient Care Technician -
National School Of Technology
Similar Profiles
Luis ArceLuis Arce
Division Chief (Retired) at Miami Dade Aviation DepartmentDivision Chief (Retired) at Miami Dade Aviation Department
Danielle DorleanDanielle Dorlean
Airport Operations Supervisor at Miami Dade Aviation DepartmentAirport Operations Supervisor at Miami Dade Aviation Department
Sarah HuntSarah Hunt
Airport Executive Secretary at Miami-Dade Aviation DepartmentAirport Executive Secretary at Miami-Dade Aviation Department