Lacey Manuel
Port Bolivar,Texas
Summary
Proven leader and innovative problem-solver, I significantly enhanced team productivity and customer satisfaction at Hardheads Icehouse and Grill. With expertise in inventory management and staff training, I fostered a loyal customer base through exceptional service and strategic promotions, achieving a notable improvement in onboarding efficiency. My collaborative approach and organizational ability drove revenue growth and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Bar Manager / General Manager
Hardheads Icehouse And Grill
Crystal Beach, TX
01.2020 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Followed strict recipes and drink measurements to minimize product used.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Consulted with managers to organize special events and promotions.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Payroll
Collections Manager
Rent-A-Center
Lake Charles, LA
05.2019 - 01.2020
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Conducted investigations of customer accounts and payment histories.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Accessed credit records to evaluate customer credit histories.
- Composed effective accounting reports summarizing accounts payable data.
- Visited premises of customers to directly collect payments.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
- Conducted thorough credit reviews to assess risk levels and make informed decisions on extending credit or initiating collections actions.
- Utilized advanced negotiation skills to secure favorable settlements in complex collection scenarios.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
Sales Manager
Rent-A-Center
Lake Charles, LA
11.2018 - 05.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
Assistant Branch Finance Manager
JD Byrider
Mentor, OH
08.2015 - 08.2016
- Championed process improvements that streamlined workflows within the finance department.
- Enhanced overall branch performance through proactive identification of growth opportunities and areas for improvement.
- Collaborated with branch management to develop annual budgets, aligning with company goals and objectives.
- Developed strong relationships with clients by addressing their financial needs professionally and promptly.
- Analyzed competitor performance to identify opportunities for gaining market share while mitigating risks.
- Conducted thorough financial analysis to support decision-making processes, providing valuable insights to stakeholders.
- Supported sales teams by providing accurate revenue forecasts based on historical trends and market conditions.
Store Manager
Acceptance Now Dba Rent-A-Center
Lake Charles, LA
10.2012 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Accounting
Louisiana State University At Alexandria
Alexandria, LA05.2026
High School Diploma -
Port Neches - Groves High School
Port Neches, TX05.2005
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Staff Scheduling
- Inventory Management
- Organizational ability
- Customer Relationship Building
- Guest Interaction
- Sales Promotion
- Supervisory Experience
- Verbal and written communication
- Menu Updating
- Vendor Management
- Cost Control
- Legal Compliance
- Vendor Relationship Management
- Rule Enforcement
- Performance monitoring
- Budget Development
- Labor cost control
- Revenue Forecasting
- Money Handling
- Reliable and Responsible
- Collaboration and Teamwork
- Recruitment and hiring
- Delegating Assignments and Tasks
- Menu Pricing and Writing
- Cost controls
- Operations Management
- Expense Tracking
- Investigating Complaints
- Anticipating Problems
- Cost Estimation
- Purchasing
- Payroll Administration
Timeline
Bar Manager / General Manager
Hardheads Icehouse And Grill
01.2020 - Current
Collections Manager
Rent-A-Center
05.2019 - 01.2020
Sales Manager
Rent-A-Center
11.2018 - 05.2019
Assistant Branch Finance Manager
JD Byrider
08.2015 - 08.2016
Store Manager
Acceptance Now Dba Rent-A-Center
10.2012 - 05.2015
Bachelor of Science - Accounting
Louisiana State University At Alexandria
High School Diploma -
Port Neches - Groves High School