LACEY MARSHALL
Summary
As an accomplished Claims Specialist with a proven track record in managing mid to complex litigated general liability, bodily injury and construction liability claims, I aspire to leverage my expertise to excel in a Master of Legal Studies program. I am eager to deepen my legal knowledge so that I may further contribute to our defense strategies, deliver optimal claim outcomes and assist in the development of my team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Specialist
National Interstate Insurance
05.2023 - Current
- Manages litigated and non litigated commerical trucking and auto claims.
- Collaborates with local defense counsel to formulate defense strategies and assess claims, actively participating in mediations and trial proceedings.
- Presents updates on the claims process to internal stakeholders and policyholders.
Senior Claims Specialist
Home LLC
06.2022 - 05.2023
- Oversaw filing and management of our TPA's handling of general liability claims and litigated matters.
- Authorized settlements and worked in tandem with adjusters, defense counsel, and internal legal teams to achieve the best possible claim resolutions.
- Evaluated potential hazards in reported incidents and collaborates directly with Stores, Distribution Centers (DCs), Facilities, and Loss Prevention/Safety teams to ensure immediate and appropriate response.
Claims Specialist
Amerisure Insurance
03.2021 - 06.2022
- Handled mid to complex level litigated general liability, construction liability and bodily injury claims.
- Addressed contractual indemnifications and additional insured coverage issues.
- Contributed to the interviewing process and provided mentorship to incoming team members.
Liability Claim Representative
Central Mutual Insurance Company
02.2018 - 03.2021
- Worked productively in a fast-moving property damage desk, while handling total loss and commercial auto property losses.
- Received a promotion to manage bodily injury and multi-line loss cases, including those involving litigation.
- Served as an Intercompany Arbitrator.
Personal Injury Protection Adjuster
Esurance, Allstate Insurance
09.2012 - 02.2018
- Started Esurance as a Claims Assistant and was promoted to various Personal Injury Protection roles and a Liability Adjuster role.
- Handled personal injury protection claims across the nation and auto liability losses.
- Participated in Accelerated Development Program and Emerging Leader Program.
Education
Bachelor of Arts - Ministry and Leadership
Dallas Christian College
Dallas, Texas2009
Skills
- Critical Thinking
- Time Management
- Ethical Judgement
- Leadership
- Negotiation and Mediation
Certification
Associate In General Insurance
Associate In Claims
Additional Information
Volunteered as a youth small group leader from 2009-2014
Volunteered as a Barista for Fairhaven Church in 2015
Volunteered as a Barista for Gateway Church in 2018
Timeline
Claims Specialist
National Interstate Insurance
05.2023 - Current
Senior Claims Specialist
Home LLC
06.2022 - 05.2023
Claims Specialist
Amerisure Insurance
03.2021 - 06.2022
Liability Claim Representative
Central Mutual Insurance Company
02.2018 - 03.2021
Personal Injury Protection Adjuster
Esurance, Allstate Insurance
09.2012 - 02.2018
Bachelor of Arts - Ministry and Leadership
Dallas Christian College
Associate In General Insurance
Associate In Claims
Similar Profiles
Ashlee DavisAshlee Davis
Claims Operations Associate II at National Interstate Insurance CompanyClaims Operations Associate II at National Interstate Insurance Company
MICHAEL WILLIAMSMICHAEL WILLIAMS
Production Underwriter at National Interstate InsuranceProduction Underwriter at National Interstate Insurance
Brandon ShawBrandon Shaw
Associate Underwriter II at National Interstate InsuranceAssociate Underwriter II at National Interstate Insurance