Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Timeline
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Mikia Parks

Dallas,TX

Summary

Results-driven professional with extensive experience in analyzing and processing diverse claims with precision and efficiency. Exceptional investigative skills and meticulous attention to detail ensure fair settlements while consistently delivering outstanding customer service in high-volume environments. Recognized for excellent communication abilities and a proactive approach to resolving issues, fostering collaboration to achieve team success and meet targets. Strong foundation in data management, including accurate data entry and database oversight, with the ability to adapt seamlessly to evolving needs while maintaining information integrity.

Overview

5
5
years of professional experience

Work History

Claims Specialist

State Farm
08.2023 - 06.2025
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.

Call Center Representative

Teleperformance
10.2020 - 05.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Data Entry Clerk

Walmart
01.2020 - 07.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.

Education

H.S. Diploma - Teaching

John Leslie Academic Center
Dallas, TX
06.2017

Skills

  • Claims evaluation
  • Clear verbal communication
  • Precise data entry
  • Experienced with Microsoft Word
  • Skilled in Excel modeling and reporting
  • Meticulous attention to detail
  • Effective troubleshooting skills
  • Expertise in client relations
  • Customer engagement strategies

Accomplishments

  • Supervised team of 25 staff members.
  • Maintained an average typing speed of 27 WPM on all assignments.
  • Reduced uncontrolled payment activity by 25% by establishing a client payment plan program to monitor customer payments.

Languages

English
Native or Bilingual
Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull Time

Work Location

Remote

Important To Me

Work from home optionHealthcare benefitsFlexible work hoursWork-life balance

Timeline

Claims Specialist

State Farm
08.2023 - 06.2025

Call Center Representative

Teleperformance
10.2020 - 05.2023

Data Entry Clerk

Walmart
01.2020 - 07.2021

H.S. Diploma - Teaching

John Leslie Academic Center

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