Lacey Maynard
Waller,TX
Summary
Results-focused person who is dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet goals.
Overview
14
14
years of professional experience
Work History
Stylist - Owner
Hair By Lacey
Spring, Texas
03.2010 - Current
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Boosted sales through effective upselling of complementary products.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of trends and industry news, ensuring relevant styling suggestions for clients.
- Inventory management, keeping track of stock levels and placing orders as needed.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Organized successful in-salon product lines and engage clients.
- Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
- Conducted hair consultations, identifying gaps in clients'' existing routines and suggesting appropriate additions.
- Increased client confidence by teaching them how to style their hair appropriately for various situations.
- Managed social media accounts, showcasing the latest styles while engaging with followers online.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their services and styling advice.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Preserved client safety by following safety protocols.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
Education
License - Cosmetology
Aveda Arts & Sciences Institute Houston
Houston, TX03.2010
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL06.2000
Skills
- Customer Service
- Product Knowledge
- Building Positive Rapport
- Schedule Management
- Attention to Detail
- Creative Thinking
- Excellent Communication
- Customer Consultation
- Relationship Building and Management
Affiliations
- I most enjoy time with my family. For years that centered around the game of baseball. My husband Adam and I have one son, Will. He is now a Los Angeles Dodger! Individually, I love to design and decorate my home and have even been outsourced to help my clients from the salon. Creativity is very important to me. I find a lot of joy in spending time with people. I have made so many wonderful connections in my years behind the chair and I am looking forward to using the skills I have acquired in my next career steps.
References
References available upon request.
Timeline
Stylist - Owner
Hair By Lacey
03.2010 - Current
License - Cosmetology
Aveda Arts & Sciences Institute Houston
High School Diploma -
A. Crawford Mosley High School