Overview
Work History
Education
Skills
Timeline
Generic

Lacey Morgan

McMinnville,TN

Overview

10
10
years of professional experience

Work History

Manager

The Lokal Yukon
Yukon, Oklahoma
04.2023 - 05.2025
  • Supervised daily operations to ensure smooth workflow and service quality.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured high productivity and excellent customer service.

Bartender/Server

The Lokal Yukon
Yukon, Oklahoma
04.2021 - 05.2025
  • Provided exceptional customer service in fast-paced environment.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new staff on drink preparation and service standards.
  • Collaborated with kitchen staff to ensure timely service delivery.
  • Performed opening and closing duties including restocking supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Server/Beverage Cart Attendant

South Lakes Golf Course
Tulsa, Oklahoma
03.2015 - 08.2018
  • Delivered exceptional service in a fast-paced golf course dining environment.
  • Stocked beverage cart fully to engage in rounds on golf course.
  • Promoted daily specials and upsold menu items to enhance guest experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Followed safety protocols when operating the beverage cart to prevent accidents/injuries.

Education

High School Diploma -

Berryhill High School
Berryhill, OK
05-2018

Business Management

University of Central Oklahoma
Edmond, OK

Skills

  • Time management
  • Complaint resolution
  • Cross-functional teamwork
  • Staff management
  • Relationship building
  • Adaptability
  • Calm under pressure
  • Multitasking
  • Task prioritization
  • Customer service
  • Cash handling
  • Problem solving

Timeline

Manager

The Lokal Yukon
04.2023 - 05.2025

Bartender/Server

The Lokal Yukon
04.2021 - 05.2025

Server/Beverage Cart Attendant

South Lakes Golf Course
03.2015 - 08.2018

High School Diploma -

Berryhill High School

Business Management

University of Central Oklahoma

Similar Profiles

CREATE PROFILE
Lacey Morgan