Lacey Morgan
McMinnville,TN
Overview
10
10
years of professional experience
Work History
Manager
The Lokal Yukon
Yukon, Oklahoma
04.2023 - 05.2025
- Supervised daily operations to ensure smooth workflow and service quality.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured high productivity and excellent customer service.
Bartender/Server
The Lokal Yukon
Yukon, Oklahoma
04.2021 - 05.2025
- Provided exceptional customer service in fast-paced environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new staff on drink preparation and service standards.
- Collaborated with kitchen staff to ensure timely service delivery.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server/Beverage Cart Attendant
South Lakes Golf Course
Tulsa, Oklahoma
03.2015 - 08.2018
- Delivered exceptional service in a fast-paced golf course dining environment.
- Stocked beverage cart fully to engage in rounds on golf course.
- Promoted daily specials and upsold menu items to enhance guest experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed safety protocols when operating the beverage cart to prevent accidents/injuries.
Education
High School Diploma -
Berryhill High School
Berryhill, OK05-2018
Business Management
University of Central Oklahoma
Edmond, OKSkills
- Time management
- Complaint resolution
- Cross-functional teamwork
- Staff management
- Relationship building
- Adaptability
- Calm under pressure
- Multitasking
- Task prioritization
- Customer service
- Cash handling
- Problem solving
Timeline
Manager
The Lokal Yukon
04.2023 - 05.2025
Bartender/Server
The Lokal Yukon
04.2021 - 05.2025
Server/Beverage Cart Attendant
South Lakes Golf Course
03.2015 - 08.2018
High School Diploma -
Berryhill High School
Business Management
University of Central Oklahoma