Lacey M Wilcoxen

• Managed inventory levels for automotive parts and accessories.
• Assisted customers in identifying and sourcing specific vehicle parts.
• Processed orders and coordinated deliveries for timely fulfillment.
• Maintained organized storage areas for efficient part retrieval.
• Trained new staff on inventory management systems and protocols.
• Received customer orders and placed them into the system for processing.
• Processed returns, exchanges, and refunds in a timely manner.
• Organized and labeled parts to ensure easy identification and retrieval.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Set up sales appointments

Managed new customer information

Worked with sales staff in what customers expectations were

Helped customers with budgetary concerns and communicated all financial concerns to sales and financial staff

Managed incoming customer calls

Make and display flower arrangements for pre-sale as well as custom arrangements per customer order

Process online payments and orders

Place and procure bulk flower orders from wholesaler

Schedule and prepare orders for delivery

Maintain shop floor for cleanliness and customer service

Take and prepare orders over the phone

Hiring, firing

All aspects of cleaning a home

Training new employees

Contract negotiations

Invoices in and out

Scheduling

Maintenance on vehicle and supplies for each work day .

Handling conflicts with other subcontractors and contractors.

• Handled service-related issues with efficiency and professionalism.
• Assisted customers in locating merchandise, enhancing overall shopping experience.
• Processed transactions accurately using point-of-sale systems, ensuring smooth financial operations.
• Maintained organized product displays, contributing to an inviting store environment.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained organized merchandise displays to improve store presentation and accessibility.
• Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
• Collaborated with team members to restock shelves and manage inventory levels effectively.
• Provided support during promotional events, engaging customers and showcasing products.
• Learned store policies and procedures to uphold safety and operational standards.
• Participated in training sessions to develop product knowledge and sales techniques.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Dispatch employees to job sites with correct equipment and directions according to customer.

• Processed customer invoices using accounting software, ensuring accuracy and timely billing.
• Maintained organized records of transactions for efficient retrieval and reporting.
• Collaborated with team members to resolve discrepancies in billing statements.
• Assisted in auditing accounts receivable reports to identify outstanding payments.
• Processed and verified billing statements for accuracy and compliance with company policies.
• Managed customer inquiries related to billing discrepancies and payment processing.
• Collaborated with the finance team to ensure timely invoicing and payment collection.
• Utilized accounting software to maintain accurate financial records and documentation.
• Assisted in reconciling accounts and preparing monthly financial reports.
• Implemented improvements in billing procedures to enhance efficiency and reduce errors.
• Trained new staff on billing systems and best practices for customer service interactions.
• Handled account payments and provided information regarding outstanding balances.
• Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
• Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
• Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.