Lacey Raveling
Lebanon,TN
Summary
My name is Lacey Raveling I have a passion for learning and leading by example. I am confident with my 8+ years of management experience and compassionate demeanor will lead to further success. As a forward-thinking General manager I increased retention rates by 65% and continuously met sales goals. As an accomplished Executive assistant I increased company revenue by aiding company leaders with key functions. By managing busy schedules, organizing projects and providing stellar administrative support to executive team we were able to meet deadlines. If your looking for someone who analyzes, prioritizes and completes tasks with professionalism and sound judgment, I'm your gal.
Overview
12
12
years of professional experience
Work History
Executive Assistant to the Director
Fidé
Nashville, TN
10.2022 - Current
- Assist with company expansion projects
- Proficient in data entry and tax organization
- Research and record data from potential clients and contacts
- Manage office supplies, customer service calls, party planning, and travel arrangements
- Developed budgets and maintained a clean workspace
- Increased qualified leads by 15% through targeted outreach strategies
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Developed effective filing systems for easy retrieval of information when needed.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Leveraged word processing software to create proposals, letters and memos.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Managed daily invoices, reports and proposals.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Managed all aspects of catering needs for special events hosted by the organization.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Greeted visitors warmly upon arrival at the office premises.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Conducted research on various topics as requested by executives or senior management personnel.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Developed and maintained strong relationships with potential clients to nurture leads.
- Called on key decision-makers using phone, email and social touches to bring on new business.
- Developed creative marketing strategies to generate interest in products or services.
- Conducted market research to identify trends and opportunities in specific industries.
- Set appointments to present solutions to prospective customers.
- Adhered to company initiatives and achieved established goals.
- Collaborated with sales and marketing teams to strategize and implement targeted campaigns.
- Utilized CRM tools to track and manage sales pipeline effectively.
- Gathered and analyzed feedback from prospects to improve product offerings and sales strategies.
- Executed cold calls, social media and other digital strategies to acquire customers.
Picker/Packer
ALDI
Mount Juliet, TN
07.2022 - 10.2022
- Demonstrated excellent time management and communication skills
- Strategized merchandise organization and inventory management
- Maintained oral and written communication excellence
- Adhered to policies and procedures
- Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
- Reported any damaged items immediately to supervisors so they could be replaced quickly.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
General Manager
Cook Out Restaurants
Lebanon, TN
02.2021 - 07.2022
- Successfully staffed and retained 35 employees and 4 managers, increasing employee retention by 45%
- Met metrics and passed safe food scores
- Managed inventory control, truck orders, product rotation, labor calculation, and sales reports
- Trained incoming managers and employees and reinforced company policies
- Supervised employees through planning, assignments, and direction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Tracked monthly sales to generate reports for business development planning.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed day-to-day duties accurately and efficiently.
Manager
Cook Out Restaurants
Murfreesboro, TN
02.2019 - 02.2021
- Maintained excellent customer service
- Reviewed and prepared items, calculated sales and labor
- Managed 30+ employees and resolved conflicts
- Maintained a clean environment and passed health inspections
Stage Hand
IATSE Local
Nashville, TN
05.2019 - 08.2019
- Utilized time management skills, worked independently and in groups
- Set up events, rolled carpets, and followed instructions
- Assisted with the installation of audio-visual systems in venues.
- Installed temporary power sources when needed.
- Placed furniture, platforms, risers or any necessary items required for a show and event.
- Coordinated with technical staff to ensure smooth operation of events and shows.
- Remained alert, active, and ready to respond to requests using variety of available resources.
- Set up and tore down stage sets, lighting, rigging and sound equipment.
Waitress
O'charley's
Lebanon, TN
02.2016 - 01.2019
- Multitasked, maintained quality customer service, operated POS systems
- Communicated with staff and provided guest information
- Informed guests of food options based off of their preferences and dietary restrictions
- Cash handling
- Performed basic math calculations when computing bills for customers' meals.
- Presented food and beverages to guests at tables.
- Responded to ad hoc cleaning duties at end of shift.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Prepared checks accurately and processed payments promptly.
Hourly Manager
Applebees
Lebanon, TN
02.2013 - 02.2016
- Welcomed guests, maintained enthusiasm, kept workspace clean
- Served food and drinks, bartended, adhered to health department rules
- Recruited and hired qualified candidates to fill open positions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Wilson Central High School
Lebanon, TN01.2013
Business management
Volunteer State
Gallatin, TNSkills
- Google Sheets
- Adobe Acrobat
- Google calendar
- Gmail
- Bullhorn
- Zoom Info
- Zoom Engage
- Food safety
- Microsoft Word
- Administrative experience
- Profit and loss management
- Leadership
- Customer service
- Scheduling
- Email management
- Self-starter
- Cold calling
- Office administration
- File organization
- Professional and mature
Timeline
Executive Assistant to the Director
Fidé
10.2022 - Current
Picker/Packer
ALDI
07.2022 - 10.2022
General Manager
Cook Out Restaurants
02.2021 - 07.2022
Stage Hand
IATSE Local
05.2019 - 08.2019
Manager
Cook Out Restaurants
02.2019 - 02.2021
Waitress
O'charley's
02.2016 - 01.2019
Hourly Manager
Applebees
02.2013 - 02.2016
High School Diploma -
Wilson Central High School
Business management
Volunteer State