Lacey Simms
Lake Helen,FL
Summary
Experienced veterinary technician adept at assisting veterinarians in various medical procedures. Proficient in managing patient care, handling animals, and ensuring accurate documentation. Known for professionalism and compassion in client interactions. Demonstrates strong customer service skills and effective multitasking capabilities.
Interested in exploring opportunities in diverse industries.
Overview
10
10
years of professional experience
Work History
Vet Tech |
Spring Oaks Animal Care Center
02.2021 - 10.2025
- Cross-trained in all departments, primarily as a vet tech, performing blood draws, writing labels, and filling prescriptions.
- Regularly assisting in surgery and performing dental cleanings.
- Educating clients about proper diets, explaining vaccines and the need for them, helping pet owners understand animal behaviors, and assisting doctors by applying low-stress handling for pet patients.
- Prepared surgical instruments and ensured cleanliness of the operating environment.
- Administered medications and vaccinations as prescribed by veterinary staff.
Customer Service |
Deland Bakery
11.2020 - 02.2021
- Taking most incoming calls for orders, logging and processing their requests, as well as answering any questions regarding products for sale.
- Creating shipping labels and invoices for each order in a timely manner.
- Assisting in the packaging of third-party products as needed.
Insurance Consultant |
AFLAC
05.2020 - 09.2020
- Generating new business opportunities through company leads, networking, referrals and calls.
- Conducting meetings with employers to customize programs to help meet their benefits needs.
- Engaging and enrolling interested employees in plans.
Vet Tech/CSR |
Countryside Animal Clinic
01.2019 - 03.2020
- Cross-trained as a Client Service Representative and Vet Tech.
- Duties included: Scheduling appointments in a timely manner, recording medical history of pet patients and communicating accurate information to the staff or Veterinarian.
- Trained to operate radiology, oxygen, and ECG machines, as well as monitor Respiratory Rates, perform blood draws and administer a limited range of injections.
- When needed, deescalating stressful situations with clients.
Travel Consultant |
SYKES Enterprise
05.2018 - 01.2019
- Assisted premium credit card members with vacation and travel bookings, managing modifications or cancellations to reservations, and detailing card benefits.
- Deliver exceptional service by prioritizing respect and patience in all calls, guaranteeing positive outcomes for members
- Displayed leadership capabilities throughout training groups and supported others in developing conversation-leading skills.
Kennel Tech |
Spring Oaks Animal Care Center
07.2015 - 05.2018
- Cared for boarding pets through feeding, walking, medicating, behavior monitoring, and one-on-one time.
- Led training sessions in low-stress animal handling since 2017.
- Conducted one-on-one training on techniques for low-stress restraint.
- Incorporated pet photography to enhance promotional offerings and social media presents.
Education
FL Health And Life And Annuity Agent License -
ExamFX
Online08-2020
Silver Certificate - Veterinary Low Stress Handling
Low Stress Handling University
Online07.2017
Associate of Arts - General, Finance, American Sign Language
Daytona State College
DeLand, FL05.2017
Skills
- Attention to detail
- Problem solving
- Team collaboration
- Dependability
- Quick learning
- Self-motivation
- Reception management
- Animal care
Languages
American Sign Language
Elementary
References
References available upon request.
Timeline
Vet Tech |
Spring Oaks Animal Care Center
02.2021 - 10.2025
Customer Service |
Deland Bakery
11.2020 - 02.2021
Insurance Consultant |
AFLAC
05.2020 - 09.2020
Vet Tech/CSR |
Countryside Animal Clinic
01.2019 - 03.2020
Travel Consultant |
SYKES Enterprise
05.2018 - 01.2019
Kennel Tech |
Spring Oaks Animal Care Center
07.2015 - 05.2018
FL Health And Life And Annuity Agent License -
ExamFX
Silver Certificate - Veterinary Low Stress Handling
Low Stress Handling University
Associate of Arts - General, Finance, American Sign Language
Daytona State College