Lacey Thurman
Willits,CA
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Safeway
Willits, CA
01.2020 - 05.2024
- Maintained a safe working environment by enforcing safety regulations.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Organized weekly meetings with department heads to review progress on key objectives.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Starbucks Manager
Safeway
Willits, CA
08.2013 - 08.2018
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Overseeing inventory, displays, Staff scheduling, merchandising
- Managed daily operations and staff to ensure exceptional customer service and store performance.
- Customer Service Ensuring an excellent customer experience by maintaining high service standards. Addressing any customer complaints or issues effectively.
- Overseeing daily operations to ensure smooth functioning, including managing inventory, coordinating shipments, and ensuring compliance with health and safety regulations.
- Implementing strategies to increase sales and engage the local community. Monitoring sales performance and analyzing trends to optimize product offerings.
- Fostering a positive and inclusive work environment. Encouraging teamwork and promoting a culture of respect and support among employees.
- Managing the store layout and product displays to attract customers and promote seasonal items or new products.
Receptionist
Bear Pin Veterinary Clinic
Laytonville, CA
03.2012 - 06.2013
- Welcoming office guests and directing them to the person or office they're visiting
- Answering and making phone calls on behalf of office employees
- Handling office correspondence
- Maintaining office supplies
- Scheduling meetings for employees
- Maintaining the reception area
- Keeping office records up to date
- Performing various other clerical tasks, including faxing, transcribing and filing
Assistant Manager
Shell Gas Station
Willits, CA
06.2005 - 06.2011
- Supervising and training staff
- Ensuring compliance with safety and environmental regulations
- Managing inventory and ordering fuel and merchandise
- Handling customer inquiries and complaints
- Monitoring sales and financial transactions
- Maintaining the station's cleanliness and appearance
- Facilitating functions in the absence of the manager
- Setting goals and prioritizing tasks
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Willits Adult School
Willits, CA06-2004
Skills
Reliable, consistant, hard-working, Strong work ethic, organized, managerial skills, Proficiency in time management, crisis management, efficiency and accuracy with reports, confidence in employee training abilities,
Timeline
Assistant Store Manager
Safeway
01.2020 - 05.2024
Starbucks Manager
Safeway
08.2013 - 08.2018
Receptionist
Bear Pin Veterinary Clinic
03.2012 - 06.2013
Assistant Manager
Shell Gas Station
06.2005 - 06.2011
High School Diploma -
Willits Adult School
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