Lacey Walden
Summary
I am a personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable experiences. I possess the compassion and patience required to handle a multitude of situations, along with multitasking and communication skills. I am able to contribute to a positive atmosphere and ensure customer satisfaction while remaining efficient.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
IHOP
06.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Biology
Texas A&M University
College Station, TX05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Reliable team player
- Compassionate and patient
- Organized and efficient
- Eager to learn and grow
Accomplishments
- Collaborated with a team of directors from the VOOM Foundation, a 501-C3 non-profit that provides free open-heart surgeries in Nigeria, in the development of an External Relations Committee. I lead a team that applies for grants, reaches out to potential sponsors, and maintains relationships with current sponsors.
- Attended Rutgers Summer Health Professions Education Program where I gained 20 hours of shadowing and earned multiple certifications - Summer 2024
- Participated in the 2024 Biomedathon where my team created a prototype of a collar that could detect the exact location of pain in cats and dogs.
Affiliations
- VOOM Foundation
- VOOM Ambassadors
- Texas A&M MORPH
Certification
- Opioid Overdose/Naloxone Administration Training - March 2024
- "Stop the Bleed" Tourniquet Training - July 2024
- CPR Certification - July 2024
Timeline
Server
IHOP
06.2023 - 12.2024
Bachelor of Arts - Biology
Texas A&M University
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