Lacey Weddington
Newark,NJ
Summary
Professional with strong skills in customer service and administrative tasks. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sheraton Lincoln Harbor
Weehawken, NJ
09.2022 - Current
- Greet and assist a high volume of guests daily, ensuring a welcoming experience and promoting guest satisfaction.
- Process room deposits, fees, and payments with accuracy and efficiency.
- Manage front desk activities to effectively address guest needs while collaborating with various departments in a dynamic environment.
- Maintain accurate and current records of daily shift information to support operational efficiency.
- Manage guest interactions by efficiently handling requests and inquiries across phone, email, and website channels.
- Trained new front desk agents on operational systems and customer service protocols.
- Resolve guest issues promptly, resulting in positive feedback and return visits.
Guest Service Agent
Hyatt Place Chesterfield
Saint Louis, MO
08.2021 - 08.2022
- Managed guest arrivals by greeting visitors and implementing check-in protocols, ensuring a seamless and satisfactory experience.
- Took initiative in identifying and fulfilling customer service needs and providing comfortable and pleasant guest experiences.
- Escalated guest issues that required additional attention or follow-up to management.
- Efficiently processed all guest payments using established procedures.
- Handled incoming calls at front desk, providing professional assistance and adhering to hotel protocols.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Lead Seed Technician
Bayer
Saint Louis, MO
11.2019 - 05.2021
- Facilitated training and mentorship for peers and trainees to enhance operational consistency and accuracy.
- Performed hands-on crop production for large-scale commercial cultivation.
- Operated technical equipment and monitored systems in alignment with Standard Operating Procedures.
- Maintained tools and equipment through regular inspections and repairs.
- Executed precise measurement, weighing, and tracking of laboratory ingredients.
Client Services Associate
Club Pilates
Saint Louis, MO
04.2019 - 11.2019
- Trained and guided new associates to support team development.
- Handled inbound inquiries and conducted outreach to prospective members via calls, texts, and emails.
- Engaged clients through facility tours, fostering relationships to ensure service offerings met specific requirements.
- Assisted with lead generation follow-up strategies to drive successful sales closures.
- Maintained personal sales targets while promoting wellness-focused objectives.
English Instructor
EF Education
Shanghai, China
05.2018 - 12.2018
- Planned and delivered engaging lessons for students aged 3–12, adapting content to diverse learning needs.
- Evaluated student progress and prepared detailed reports for parents and staff.
- Encouraged participation and built a positive, interactive classroom environment.
- Improved student outcomes by setting clear goals and tracking performance metrics.
Community Care Specialist
Illinois Joining Forces
Chicago, Illinois
02.2018 - 08.2018
- Researched and established partnerships with nonprofit organizations serving U.S. veterans.
- Coordinated outreach to connect veterans with available resources and support.
- Collaborated with management in weekly progress meetings to ensure transparency.
- Monitored customer care goals and recommended service improvements.
Education
Bachelor of Fine Arts - Anthropology
Southeast Missouri State University (SEMO)
Cape Girardeau, MO05.2018
Skills
- Microsoft Office
- IOS
- OPERA Property Management Solutions
- Point of Sales POS
- Lightspeed
- Customer service & Guest Relations
- Cash handling
- Problem-solving skills
- Multi-Line Phone Systems
Certification
May 2018 English to Speakers of Other Languages (ESOL)
February 2026 CPR Certification
Timeline
Front Desk Agent
Sheraton Lincoln Harbor
09.2022 - Current
Guest Service Agent
Hyatt Place Chesterfield
08.2021 - 08.2022
Lead Seed Technician
Bayer
11.2019 - 05.2021
Client Services Associate
Club Pilates
04.2019 - 11.2019
English Instructor
EF Education
05.2018 - 12.2018
Community Care Specialist
Illinois Joining Forces
02.2018 - 08.2018
Bachelor of Fine Arts - Anthropology
Southeast Missouri State University (SEMO)