LaChandra Davis
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Womens Care U
10.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Schedules patient appointments via phone, and email.
- Assists at front desk with check in and check out
- Schedules patient from referrals and verify ins
- Quote self pay estimates for patients.
- Create Telephone encounters for nurses and other staff members.
Patient Access Registrar
R1 Rcm Ascension Hospital Moross (Remote)
07.2020 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Admit patients to the hospital for further observation and care.
Payment Specialist
John Hopkins All Children's Hospital
06.2012 - 07.2020
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
- Managed the reconciliation of accounts payable and receivable, ensuring accuracy in financial reporting.
- Trained new team members on company-specific software and standard operating procedures for efficient onboarding.
- Oversaw monthly closing activities, ensuring accurate recording of financial transactions within set deadlines.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
Education
High School Diploma -
Eastside High School
Gainesville, FL06.1992
Skills
- Customer Service
- Insurance Verification
- Call Center experience
- Patient Registration
- Appointment Scheduling
- Patient check-in
- Registration and Admissions
- Strong empathy
- EMR
- Payment Processing
Timeline
Patient Access Representative
Womens Care U
10.2023 - Current
Patient Access Registrar
R1 Rcm Ascension Hospital Moross (Remote)
07.2020 - Current
Payment Specialist
John Hopkins All Children's Hospital
06.2012 - 07.2020
High School Diploma -
Eastside High School