LaChawn Casey
Houston
Summary
- Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
08.2019 - Current
- Perdue Brandon Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Perform various administrative functions for assigned accounts.
- Answer customer questions regarding the balance or issues with their accounts.
- Advised customers of necessary actions and strategies for payment.
Collections Manger• Customer Service Representative
02.2017 - 08.2019
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Perform various administrative functions for assigned accounts.
- Receive payments and post amounts paid to customer accounts.
- Request ankle monitors for defendants with high bond.
- Make court appearances when necessary.
- Confer with customers by telephone or in person to determine reasons for current balance and review the term.
- Answer customer questions regarding the balance or issues with their accounts.
Customer Service Representative, Authority
01.2007 - 02.2017
- Advised customers of necessary actions and strategies for payment.
- Sorted and filed correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Received payments and posted amounts paid to customer accounts.
- Set up payment plans, verified customer account information, opened and closed accounts.
- Used computers and computers systems to set up accounts, enter data and process customer information.
- Developed specific goals and plans to prioritize, organize and accomplish daily tasks.
Education
Lone Star College
2007
Diploma -
Booker T Washington High School
1997
Skills
- Analytical Thinking and Strategy
- Clerical
- Financial
- Leadership
- Problem Solving Skills
- Self-motivated
- Credit card payment processing
- Call center experience
- Product organization
- Courteous demeanor
- Inbound and outbound calling
- Retail sales customer service
- High-energy attitude
- Microsoft Office expertise
- Clerical support
- Customer relations
Timeline
Customer Service Representative
08.2019 - Current
Collections Manger• Customer Service Representative
02.2017 - 08.2019
Customer Service Representative, Authority
01.2007 - 02.2017
Lone Star College
Diploma -
Booker T Washington High School