Tania Espejo Cabrera
Brownsville, TX,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VXI Global Solutions
06.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Loan Officer
Payment 1 Financial
07.2020 - 06.2022
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
Teleperformance USA
09.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Investigated insurance claims denials and appeals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Cashier
Bravo Supermarket
09.2016 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Business Management And Technology
Texas Southmost College
Brownsville, TX08.2025
High School Diploma -
Cenapec
Santiago De Los Caballeros 10.2021
Skills
Exceptional customer service
- Excellent people skills
- Strategy Planning
- Analytical and Critical Thinking
- Credit Card Payment Processing
- Microsoft Word
- Active Listening
- Problem-Solving Ability
- Refund Processing
- Typing Proficiency
- Managing Multiple Tasks
- Critical Thinking
- Customer Service
- Calm and Professional Under Pressure
Certification
Food handler certificate
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
VXI Global Solutions
06.2022 - 09.2023
Loan Officer
Payment 1 Financial
07.2020 - 06.2022
Customer Service Representative
Teleperformance USA
09.2018 - 06.2020
Cashier
Bravo Supermarket
09.2016 - 08.2018
Associate of Science - Business Management And Technology
Texas Southmost College
High School Diploma -
Cenapec
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