Ruben J. Williams
Oswego,IL
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Walmart Store 3400
Oswego, Il
11.2024 - 04.2025
- Handle customer inquiries, returns, exchanges in professional manner
- Complete money orders, sending money gram and all customer financial transaction
- Manage exceptions with customers when a policy needs to be implemented
- Handle food and general return back to stock/claims
Customer Service Representative
Oswegoland Park District
Oswego, IL
07.2022 - 09.2023
- Serving all needs of the customer
- Answering, managing, and following up with phone calls involvement in registration process
- Managing the customer database, prioritize varied tasks, assisting and support staff
- Promoting OPD programs, special events, parks and service
- Handling all financial transactions for customers and managing office functions
Director of Sales/Business Development Manager
My Local Beacon
Chicago, Illinois
01.2015 - 01.2020
- Business Development/Sales for new websites, and digital marketing for new and existing clients. Sold to podiatrists, dentists, and other medical practice verticals.
- Digital solutions sold included websites, SEO, PPC, Review Management, Places Listings, Blog Management and Print Marketing.
- Digital Marketing Platform for Small Business
National Sales Manager
Officite
Downers Grove, Illinois
09.2002 - 11.2014
- On-going leadership efforts in strengthening market position by locating, developing, defining, negotiating, and fostering business relationships.
- Identify clients’ needs for a market presence and position marketing solutions to satisfy their business needs.
- Utilize strategic sales processes, including product upgrades, ancillary services and proactive market outreach to existing client population of over 7,000 globally to achieve monthly, quarterly and annual sales goals.
- Attend and present marketing solutions subject matter expertise at industry trade shows throughout the country.
- Provide approval authority for sales promotions in absence of executive management, including oversight and approval of special pricing, product offerings and troubleshooting.
- Act as a senior team leader, providing mentorship, motivation, problem solving and positive work environment to Sales team.
- Manage and created training program for all new hires in Sales and Client Services.
- Coordinate Sales team schedules for trade shows and PTO.
- Primary liaison for escalated client matters, providing service resolutions and restoring client satisfaction by initiating resolution plan and guiding Web Presence Advisors and Client Services team.
- Collaborate with Executive Management, Web Developers, Marketing and Customer Service to analyze sales trends, customer issues and market share penetration, thus increasing sales, clientele base and corporate revenue on a continual basis.
- Key Accomplishments:
- Designated Sales leadership for Company acquisitions including:
- BayStone Media, Inc., comprised of four independent Websites catering to industry specific medical practices, collaboratively consisting of over 6,000 clients globally.
- Therapy Sites, comprised of four independent Websites catering to industry specific medical practices, collaboratively consisting of over 8,000 clients globally.
- Successful sales management/mentorship of both in-house and multi-state/location teams in both inbound and outbound sales capacity.
- Multiple recipient of Sales Person of the Year award.
- Pioneer employee during Company start-up phase.
- Medical Website Design and Marketing Solutions Provider
Education
Associate of Arts - Liberal Arts
University of Illinois At Chicago
Chicago, IL06-1993
Associate of Arts -
Columbia College
Chicago, IL08-1991
Skills
Hands-on Customer Service Professional with solid track record of business development within competitive medical industry markets Exceptional communicator with consultative customer service/sales approach, proficiency in account management, exceptional problem-solving abilities, and a keen client needs assessment aptitude Key strengths include the ability to meet and exceed goals and connect with decision customer quickly and at any level Excellent customer service/people skills, presentation, negotiation, closing and follow through skills
Timeline
Customer Service Representative
Walmart Store 3400
11.2024 - 04.2025
Customer Service Representative
Oswegoland Park District
07.2022 - 09.2023
Director of Sales/Business Development Manager
My Local Beacon
01.2015 - 01.2020
National Sales Manager
Officite
09.2002 - 11.2014
Associate of Arts - Liberal Arts
University of Illinois At Chicago
Associate of Arts -
Columbia College