Lache Monroe
Stafford
Summary
With nearly 12 years of customer service experience, I have honed my skills in handling inquiries, resolving issues, and providing effective solutions. My written and verbal communication skills are highly proficient, enabling me to interact with customers and meet their needs. I excel at working independently and efficiently in a remote setting, leveraging my expertise in using customer support software and tools. Furthermore, my exceptional time management and multitasking abilities allow me to prioritize tasks and consistently deliver exceptional results.
Overview
12
12
years of professional experience
Work History
Sales Lead Manager
Express Factory Outlet
Pearland
05.2025 - Current
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Conducted regular training sessions for new and existing sales staff members.
- Developed and implemented strategies to increase sales volume and profit margins.
- Resolved escalated customer issues quickly and professionally.
- Developed and implemented sales strategies to increase market share and profitability.
EXPRESS SALES ASSOCIATE
Express Clothing
10.2023 - 05.2025
- Assisting customers, providing product information, and ensuring a positive shopping experience
- Also handle transactions, maintain store cleanliness, and organize merchandise displays.
- Greeted customers and provided exceptional customer service.
FIS FRAUD SPECIALISTS
08.2021 - 07.2023
- Serves as primary contact for inbound customer issues
- Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Meets standards of job, such as quality standards, adherence to schedule and average handle time
- May provide guidance and/or mentoring to less experienced.
Debt Collector/Customer Service
CONVERGENT OUT SOURCING
01.2021 - 06.2021
- Professional phone etiquette and solid negotiating skill
- Ability to problem solve and multitask
- Willingness to maintain confidentiality
- Ability to remain in a stationary position for 95% of the time
- Ability to exchange accurate information effectively over the phone.
Manager Assistant
CCK Beauty Supply
02.2020 - 02.2021
- Inventory control
- Cash handling
- Store planning and design
- Strong communication skills
- Detail-oriented.
Customer Service & Sales
Spec's - Katy, TX
05.2019 - 05.2020
- Meet and exceed daily sales goals.
Nanny
Private In Home
11.2017 - 04.2019
- In-home child care until child able to attend school
- Meal preparation
- Educational & physical activities.
Afterschool Care Kindergarten Teacher & Classroom Floater
Tiger Land Daycare Center
01.2016 - 09.2017
- Classroom management
- Scheduling of learning/artistic tasks & activities
- Preparation of lunch and snack menus.
Customer Service & Sales Representative
AT&T
12.2012 - 05.2015
- Ensured daily safe workspace is cleared, equipment available
- Sold products and services (cell phones and accessories, internet, U-verse & AT&T Dish)
- Resolved customer concerns regarding billing and technical issues
- Met and exceeded sales goals.
Education
High School Diploma -
Katy High School
Katy 05-2014
Skills
- Customer Service
- Communication
- Problem Solving
- Time Management
- Remote Work
- Software Proficiency
- Multitasking
- Attention to Detail
- Sales Development
- Team management
- Customer relationship management
- Employee training
- Negotiation skills
- Performance tracking
Timeline
Sales Lead Manager
Express Factory Outlet
05.2025 - Current
EXPRESS SALES ASSOCIATE
Express Clothing
10.2023 - 05.2025
FIS FRAUD SPECIALISTS
08.2021 - 07.2023
Debt Collector/Customer Service
CONVERGENT OUT SOURCING
01.2021 - 06.2021
Manager Assistant
CCK Beauty Supply
02.2020 - 02.2021
Customer Service & Sales
Spec's - Katy, TX
05.2019 - 05.2020
Nanny
Private In Home
11.2017 - 04.2019
Afterschool Care Kindergarten Teacher & Classroom Floater
Tiger Land Daycare Center
01.2016 - 09.2017
Customer Service & Sales Representative
AT&T
12.2012 - 05.2015
High School Diploma -
Katy High School