LaChell Webb
Fort Lauderdale
Summary
Experienced Travel & Lifestyle Consultant with a proven track record in delivering personalized travel and concierge services to high-value clients. Skilled in curating bespoke itineraries, booking luxury travel arrangements, and providing exceptional customer service. Adept at building lasting client relationships, leveraging extensive knowledge of global destinations, and staying current with industry trends. Demonstrates expertise in travel systems, strategic planning, and collaboration to ensure seamless and memorable experiences for clients. Committed to excellence and driven by a passion for creating tailored solutions that exceed expectations.
Overview
4
4
years of professional experience
Work History
Centurion Membership Management
American Express
07.2024 - Current
- Customer Engagement: Build strong relationships with Card Members, providing personalized travel and lifestyle recommendations tailored to their preferences.
- Travel Planning: Handle travel bookings, including flights, hotels, and concierge services, ensuring seamless delivery from start to finish.
- Luxury Expertise: Stay updated on luxury trends, world geography, and premium lifestyle offerings to curate unforgettable experiences.
- Collaboration: Work closely with Membership Managers and other teams to understand client profiles and expectations.
- Problem Solving: Innovatively resolve customer issues while maintaining meticulous documentation and accuracy.
- Expertise: In travel booking, luxury servicing, and relationship management, along with technical proficiency in tools like MS Office and communication platform, Sabre, Opus, ISP, GSP, Workforce and Webx
- Work effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Platinum TLS Consultant
American Express
07.2024 - Current
- Travel Planning: Assist clients with booking flights, hotels, car rentals, cruises, and other travel-related services.
- Personalized Experiences: Create tailored travel and lifestyle itineraries based on clients' preferences and needs.
- Customer Service: Address inquiries, resolve issues, and offer expert travel advice.
- Luxury Expertise: Stay informed about premium travel destinations, luxury products, and exclusive events.
- Sales and Relationship Building: Utilize travel expertise to recommend packages and build long-term client relationships.
- Problem Solving: Innovatively resolve customer issues while maintaining meticulous documentation.
Flight Attendant
World Atlantic Airlines
01.2023 - 07.2024
- Safety and Compliance: Ensure all safety standards are met and passengers comply with regulations. Be prepared to handle emergencies during flights.
- Customer Service: Provide outstanding service, assist passengers with their needs, and address any issues that arise onboard.
- Cabin Preparation: Prepare the cabin for departure, including checking safety equipment, stocking refreshments, and ensuring cleanliness.
- Communication: Maintain effective communication and cooperation with the flight deck crew.
- Administrative Tasks: Complete necessary paperwork and reports as outlined in the Flight Attendant Manual.
- Physical Requirements: Push/pull/lift objects weighing up to 70 lbs, stand or walk for extended periods, and fit into the jump seat and harness without modifications.
- Schedule and Availability: Be available for flights, including weekends and holidays, while meeting regulatory rest requirements.
Customer Service Representative
Amtrak Railroad
02.2021 - 02.2023
- Passenger Assistance: Greet passengers, assist with luggage, and provide information about schedules, fares, and routes.
- Ticketing: Handle ticket sales, make ticket reports, and safeguard company funds.
- Boarding and Detraining: Assist passengers during boarding and detraining, ensuring compliance with travel documents and baggage requirements.
- Customer Service: Address passenger inquiries and provide information about travel destinations, boarding procedures, and other services.
- Station Maintenance: Perform janitorial duties and ensure the station is clean and well-maintained.
- Safety and Compliance: Ensure all safety protocols are followed and assist passengers with special needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Knowledge of Arrow & Stars booking system
Education
Associate of Science - Business Administration And Management
Kilgore College
Kilgore, TX05-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Personal Information
Authorized To Work: US for any employer
Timeline
Centurion Membership Management
American Express
07.2024 - Current
Platinum TLS Consultant
American Express
07.2024 - Current
Flight Attendant
World Atlantic Airlines
01.2023 - 07.2024
Customer Service Representative
Amtrak Railroad
02.2021 - 02.2023
Associate of Science - Business Administration And Management
Kilgore College
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