LaChelle Boga
Summary
Healthcare Administration professional with experience in hospital-based patient care, homecare operations management, healthcare data systems, and regulatory compliance. Demonstrated ability to improve operational workflows, maintain HIPAA compliance, coordinate multidisciplinary teams, and support performance improvement initiatives. Currently pursuing a Master of Health Administration with a focus on hospital operations and leadership.
Overview
12
12
years of professional experience
Work History
Financial Relationship Consultant
Regions Bank
09.2022 - Current
- Ensure regulatory compliance and identify operational risks in daily financial operations.
- Analyze client data to provide strategic solutions while maintaining documentation accuracy.
- Meet performance benchmarks while delivering high-level service and relationship management.
- Strengthen internal controls through risk awareness and reporting procedures.
Admitting Clerk/Customer Service Representative
Carenet Health
02.2020 - 12.2022
- Managed healthcare data entry and maintained accurate patient documentation.
- Conducted telehealth survveys
- Maintain and update patient records and account information in electronic systems.
- Communicate with patients, healthcare providers, and administrative staff to resolve service issues.
- Process financial information and assist with account adjustments and documentation.
- Collect and analyze information to prepare reports and maintain accurate records.
- Ensure timely and professional communication while handling high-volume administrative tasks
- Ensured strict HIPAA compliance while handling protected health information (PHI).
- Improved workflow efficiency through accurate reporting and database management.
Certified Nursing Assistant
Methodist Healthcare
02.2017 - 12.2020
- Delivered direct patient care in a hospital setting, ensuring safety and protocol adherence.
- Monitored patient conditions and communicated changes to clinical teams.
- Maintained infection prevention standards and supported patient-centered care delivery.
Homecare Manager
Meritian Healthcare
04.2014 - 09.2017
- Oversaw daily healthcare operations while ensuring compliance with state and healthcare regulations.
- Developed individualized care plans and coordinated interdisciplinary staff.
- Supervised and trained team members to improve service quality and operational performance.
- Strengthened client satisfaction through proactive communication and service oversight.
Education
Master of Health Administration (MHA) - undefined
Herzing University
Nashville, TN1 2026
Bachelor of Science - Healthcare Administration
Herzing University
Nashville, TN8 2025
Timeline
Financial Relationship Consultant
Regions Bank
09.2022 - Current
Admitting Clerk/Customer Service Representative
Carenet Health
02.2020 - 12.2022
Certified Nursing Assistant
Methodist Healthcare
02.2017 - 12.2020
Homecare Manager
Meritian Healthcare
04.2014 - 09.2017
Master of Health Administration (MHA) - undefined
Herzing University
Bachelor of Science - Healthcare Administration
Herzing University