Lachelle Hanna
Chester
Summary
Experienced Medical Receptionist skilled in appointment scheduling and healthcare communication. Known for strong organizational abilities and attention to detail, contributing to a seamless patient experience and effective collaboration with medical teams.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Medical Support Assistant
Department Of Veterans Affairs - United States Government
Philadelphia
08.2023 - Current
- Coordinated patient appointment scheduling for veterans and families, ensuring timely access to healthcare services.
- Supported healthcare providers with patient intake and documentation, facilitating efficient patient flow.
- Maintained electronic health records with accuracy and confidentiality standards.
- Engaged with veterans on medical inquiries and follow-ups, enhancing patient understanding and satisfaction.
- Prepared medical charts and ensured availability for upcoming appointments.
Medical Receptionist
Premier Orthopedics & Sports Medicine
King of Prussia
08.2022 - 01.2024
- Greeted patients upon arrival, streamlining check-in process for improved patient experience.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Verified insurance information and collected co-pays prior to patient visits.
- Assisted medical staff by organizing patient files and maintaining confidentiality.
- Handled phone inquiries, delivering information about services and scheduling to enhance patient access.
- Coordinated communication between patients and healthcare providers, ensuring timely and effective care.
Medical Receptionist
Crozer-Keystone Health System
Havertown
03.2018 - 08.2022
- Greeted patients upon arrival and streamlined check-in processes to enhance patient experience.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Verified insurance information and collected co-pays prior to patient visits.
- Organized patient files and ensured confidentiality to support efficient workflow for medical staff.
- Coordinated communication between patients and healthcare providers to facilitate seamless care.
- Maintained a clean and welcoming reception area to enhance patient experience.
Medical Receptionist
ENT and Allergy Associates
Bryn Mawr
2019 - 07.2021
- Scheduled appointments using electronic health record systems to streamline patient flow.
- Verified insurance information and collected co-pays prior to patient visits.
- Coordinated communication between patients and healthcare providers for seamless care.
- Maintained clean and welcoming reception area, contributing to positive patient experience.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments, ensuring accurate collection of co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Unit Clerk
Broomall Presbyterian Village
Broomall
06.2015 - 12.2017
- Managed patient admissions and discharges efficiently in a healthcare setting.
- Coordinated communication among medical staff, patients, and families to enhance patient experience.
- Maintained accurate patient records using electronic health record systems.
- Assisted nursing staff with administrative tasks to support efficient patient care.
- Handled incoming calls and inquiries with professionalism, ensuring timely responses to patient needs.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Education
Medical Records Certificate - Health Informatics
University of Phoenix
Tempe, AZ12-2025
High School Diploma -
Academy Park High School
Sharon Hill06-2006
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Patient care coordination
- Patient scheduling
- Electronic health records
- Medical documentation
- Data accuracy
- Team collaboration
- Healthcare communication
Certification
CPR
Timeline
Medical Support Assistant
Department Of Veterans Affairs - United States Government
08.2023 - Current
Medical Receptionist
Premier Orthopedics & Sports Medicine
08.2022 - 01.2024
Medical Receptionist
Crozer-Keystone Health System
03.2018 - 08.2022
Unit Clerk
Broomall Presbyterian Village
06.2015 - 12.2017
Medical Receptionist
ENT and Allergy Associates
2019 - 07.2021
Medical Records Certificate - Health Informatics
University of Phoenix
High School Diploma -
Academy Park High School
Bachelor of Science - Health Administration
University of Phoenix