Summary
Overview
Work History
Education
Skills
Timeline
Generic

La'Chericka Carter

Clarksville,TN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Receptionist

Humble Solutions Lab Service
Hendersonville, TN
02.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Remote Customer Service Representative

Blue Cross And Blue Shield Of Tennessee
Nashville, TN
04.2020 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managed approximately 40-50 incoming calls per day from customers

Program Coordinator

Benchmark Human Services
Nashville, TN
06.2014 - 08.2020
  • Led discussions focused on obstacles and strategies during regular team updates.
  • Monitored detailed logs of activities and data to ensure compliance with set standards.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.

Education

High School Diploma -

Liberty Technology Magnet High School
Jackson, TN

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication
  • Appointment scheduling
  • Documentation and reporting

Timeline

Receptionist

Humble Solutions Lab Service
02.2024 - Current

Remote Customer Service Representative

Blue Cross And Blue Shield Of Tennessee
04.2020 - 02.2024

Program Coordinator

Benchmark Human Services
06.2014 - 08.2020

High School Diploma -

Liberty Technology Magnet High School
La'Chericka Carter