Laci Boyd
Tracy City,TN
Summary
Well-qualified Customer Service Rep with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Property Manager
ReTreat Vacations
04.2022 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Customer Service Representativerel
Verizon Wireless
08.2012 - 01.2014
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Grundy County High School
Coalmont, TN05.2003
Skills
- Building Operations
- Sales and Marketing
- City and County Regulations
- Multi-Family Property Management
Timeline
Property Manager
ReTreat Vacations
04.2022 - Current
Customer Service Representativerel
Verizon Wireless
08.2012 - 01.2014
Grundy County High School