Laci Miller
Gunter,TX
Summary
A confident, tenacious, strategic leader with a unique skill set of 15 years combined of healthcare experience within clinical and business development. Possess a strong track record of strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings. Encouraging manager and analytics problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Area Director of Business Development
Gentiva Health DFW Hospice Division
07.2021 - 05.2023
- Promoted within Gentiva-Managed, trained, maintained and grew sales team from 4 to 15 across DFW
- Lead team of 15 with achieving the largest increase of ADC within Texas overall by 115% within 6months
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Designed and taught sales trainings at a corporate level quarterly for all new employees within Gentiva
- Successfully recruited multiple long standing physicians as medical directors
- Conducted C-suite meetings and closed numerous contracts
Market Manager
Gentiva- DFW Hospice Division
02.2021 - 07.2021
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Managed a team of 4, while also growing own territory and exceeding team and personal quotas by 210%.
- Coached sales team members in effective selling strategies and closing techniques, while covering own individual territory and goals
- Developed and conducted trainings monthly for all new and seasoned Gentiva employees company wide
- Awarded Best of the Best, President's Club, and touchstone award for exceeding individual goals and team goals
Hospice Care Consultant
Gentiva-New Century Hospice
10.2020 - 02.2021
- Exceeded individual monthly goals and budgets by 115%
- Grew office ADC from 18patients to 81 patients within one year
- Marketing focus on key relationships and relational equity driving overall growth
- Mentored and trained new and seasoned employees on both business development and clinical
Hospice Consultant
Total Hospice and Palliative Care
12.2019 - 10.2020
- Grew discovery territory during COVID by 50% within 6mo time span
- Established and maintained effective communication with customers, staff, physicians and community organizations to promote high quality patient care
- Designed and conducted monthly trainings for new and current Business Development employees
Regional Director of Development
Trinity Hospice
07.2019 - 10.2019
- Developed strategic business plans and objectives for assigned South Texas region(San Antonio, Beaumont, Austin, and Houston), ending in 75% overall growth
- Developed hands-on recruiting, hiring, and training processes
- Traveled and Led a team of 15 employees across Texas
- Recruitment of physicians
Hospice Care Consultant & Clinical Liaison
New Century Hospice
05.2018 - 07.2019
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Educated and recruited new patients, exceeding monthly quotas
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Conducted admissions, case managed 12-15 patients at a time
Home Health Coordinator
Texas Home Health
05.2017 - 05.2018
- Successfully developed, implemented, and pioneered a marketing strategy for two discovery territories-Grayson and Collin Counties
Clinical Transitions Coordinator
Encompass Home Health
10.2016 - 05.2017
- Successfully developed and grew specialty territory
Floor Nurse
Carrus Specialty Hospital
01.2014 - 01.2016
- Cared for patients in an ICU setting
Education
Associates Degree of Nursing -
North Central Texas College
Gainesville, TX2018
Licensed Vocational Nurse -
Grayson County College
Van Alstyne, TX2011
Skills
- Coaching and Mentoring
- Productivity Performance
- Managing Employee and Customer Relations
- Strategic Planning
- Team Leadership
- Design and Conduct Sales Trainings
- Strong Clinical Judgement
- Contract Development and Management
- Communication Skills
Timeline
Area Director of Business Development
Gentiva Health DFW Hospice Division
07.2021 - 05.2023
Market Manager
Gentiva- DFW Hospice Division
02.2021 - 07.2021
Hospice Care Consultant
Gentiva-New Century Hospice
10.2020 - 02.2021
Hospice Consultant
Total Hospice and Palliative Care
12.2019 - 10.2020
Regional Director of Development
Trinity Hospice
07.2019 - 10.2019
Hospice Care Consultant & Clinical Liaison
New Century Hospice
05.2018 - 07.2019
Home Health Coordinator
Texas Home Health
05.2017 - 05.2018
Clinical Transitions Coordinator
Encompass Home Health
10.2016 - 05.2017
Floor Nurse
Carrus Specialty Hospital
01.2014 - 01.2016
Associates Degree of Nursing -
North Central Texas College
Licensed Vocational Nurse -
Grayson County College
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