Detail-oriented professional with strong experience in customer service and facility maintenance. Proven ability to enhance operational efficiency and maintain high cleanliness standards, ensuring a welcoming environment that improves customer satisfaction and safety.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Housekeeper
JW Marriott Atlanta Downtown
Atlanta, MI
01.2023 - 08.2026
Sanitized bathrooms, including toilets, tubs, showers, and sinks, to uphold hygiene standards., including toilets, tubs, showers and sinks.
Replaced bed linens and towels in guest rooms, ensuring cleanliness and guest comfort. and towels, tidied up rooms.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Restocked soap, shampoo, and toilet paper in guest rooms.
Reported any maintenance issues or damage to supervisors immediately.
Customer Service Clerk
Kroger
Atlanta, GA
04.2016 - 01.2023
Assisted customers with account questions and service requests for company support.
Explained products, services, and terms in clear customer-friendly language.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.
Custodian
DHL Supply Chain
Atlanta, GA
03.2012 - 04.2016
Oversee cleaning of interior and exterior spaces to ensure a safe atmosphere.
Managed cleaning equipment operations, ensuring optimal functionality for effective maintenance.
Sorted and arranged tools in supply closet for efficient access.
Oversaw cleaning of interior and exterior spaces, maintaining a safe and welcoming environment.
Replaced linens, towels, and amenities for fresh guest arrivals.