Laciann Elliott
Hephzibah,GA
Summary
Organized professional with experience in high-volume workflow support, scheduling, and documentation. Expertise in coordinating processes, resolving issues, and maintaining accurate records while ensuring quality service to clients and teams. Demonstrates adaptability to new systems and responsibilities, emphasizing efficiency and accuracy in all interactions.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Strive Health
03.2026 - 08.2026
- Identified high-risk patients and escalated concerns to clinical staff, ensuring timely interventions and improved patient outcomes.
- Coordinated post-discharge appointments and provided medication education to enhance patient safety and adherence to care plans.
- Conducted structured outreach calls within required TCM timeframes to ensure timely patient follow-up.
- Reviewed discharge summaries, care plans, and provider notes to ensure accurate documentation and strengthen continuity of care.
- Reviewed discharge summaries, care plans, and provider notes to ensure accurate documentation, enhancing continuity of care for patients.
Care Guide
Porter Cares Inc.
03.2024 - 01.2026
- Conducted detailed intake assessments and documented clinical and psychosocial information to facilitate CRC screening and eligibility workflows.
- Coordinated referrals and follow-up visits, communicating with patients and multidisciplinary teams to ensure care continuity.
- Maintained organized, audit-ready documentation to ensure compliance with internal protocols and support quality assurance.
- Maintained organized, audit-ready documentation, ensuring compliance with internal protocols.
Level II Patient Care Coordinator and Trainer
SMA Healthcare
02.2021 - 03.2024
- Coordinated high-volume scheduling for clinical assessments and follow-up visits, optimizing patient flow and enhancing access to care.
- Conducted intake interviews and collected demographic and clinical data, ensuring accurate documentation to support effective patient care.
- Verified insurance and completed authorizations, demonstrating strong attention to detail and regulatory awareness.
- Facilitated crisis stabilization and collaborated with clinical teams, improving communication and support for patients in critical situations.
Judicial Dependency Case Manager
Community Partnership for Children
05.2019 - 09.2020
- Coordinated services with medical, behavioral health, and community providers to ensure comprehensive support for clients, enhancing their overall stability.
- Advocated for client needs to secure timely access to essential resources, promoting their well-being and recovery.
- Documented interactions, maintained records, and prepared reports for court and agency review to strengthen case outcomes and facilitate informed decision-making.
Fraud Analyst/SIU Investigator
Command Investigations
02.2016 - 02.2017
- Conducted detailed investigations into potential workers’ compensation and insurance fraud, reviewing claim files, medical records, statements, and supporting documentation.
- Identified inconsistencies, red flags, and patterns of potential misrepresentation through thorough analysis of evidence and claimant activity.
- Prepared concise, legally defensible investigative reports utilized by adjusters, attorneys, and SIU leadership to inform case decisions.
- Collaborated with internal SIU teams and external partners, including law enforcement and legal counsel, to support case development and potential prosecution.
Education
Bachelor of Science - Criminal Justice
Everest University
Orlando, FL01-2014
Associate of Science - Medical Assisting
Southern Technical College
Sanford, FL01-2011
High School Diploma -
Seminole Community College
Sanford, FL01-2006
Skills
- Multi-System Navigation
- Care coordination
- Care management
- Discharge planning
- Transitional care
Timeline
Care Coordinator
Strive Health
03.2026 - 08.2026
Care Guide
Porter Cares Inc.
03.2024 - 01.2026
Level II Patient Care Coordinator and Trainer
SMA Healthcare
02.2021 - 03.2024
Judicial Dependency Case Manager
Community Partnership for Children
05.2019 - 09.2020
Fraud Analyst/SIU Investigator
Command Investigations
02.2016 - 02.2017
Bachelor of Science - Criminal Justice
Everest University
Associate of Science - Medical Assisting
Southern Technical College
High School Diploma -
Seminole Community College