Lacie Bowman
Lake Charles,LA
Summary
Dynamic Assistant Manager with a proven track record at Kangaroo Express, enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, alongside adept money handling, achieving significant reductions in discrepancies. Known for exceptional team leadership and decision-making skills, consistently fostering a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Kangaroo Express
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Circle K
08.2023 - 07.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Typing and answering the phone
Barista
Starbucks
01.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Park View Baptist
Sulphur, LA05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Multitasking
- Computer skills
- Hiring and training
- Active listening
Timeline
Assistant Manager
Kangaroo Express
09.2024 - Current
Assistant Manager
Circle K
08.2023 - 07.2024
Barista
Starbucks
01.2023 - 09.2023
High School Diploma -
Park View Baptist
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