Lacie Cook
Conroe,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Outlook Amusements Inc.
08.2021 - Current
- - Handled 75+ daily customer calls with empathy and efficiency.
- - Resolved issues and logged cases using CRM software.
- - Flagged recurring problems, contributing to process improvements.
Cashier Team Lead
Northern Tool + Equipment
01.2020 - 08.2021
- - Trained new cashiers and managed front-end operations.
- - Resolved escalations and processed discounts to retain customers.
- - Supported inventory counts and visual merchandising.
Inventory Control Specialist
AmeriTex Pipe
06.2020 - 12.2020
- - Reconciled stock levels through daily counts and return processing.
- - Operated forklifts and managed warehouse inventory flow.
Stocker Associate
Harbor Freight
07.2018 - 06.2020
- - Maintained product organization and corrected inventory errors.
- - Assisted customers on the sales floor with product selection.
Material Handler
McKesson
09.2016 - 06.2018
- - Packaged and loaded shipments using handheld scanners.
- - Ensured order accuracy in a fast-paced warehouse setting.
Cashier
HEB Grocery
08.2015 - 09.2016
- - Processed transactions and assisted customers with product questions.
- - Resolved POS issues and ensured efficient checkout flow.
Filler Machine Operator
Borden Dairy
07.2013 - 08.2015
- - Operated machinery and monitored product quality during production.
- - Conducted equipment checks and adhered to safety standards.
Education
High School Diploma -
Conroe High School
Conroe, TX01.2013
Bachelor of Science - Cyber Security
Lone Star College
Houston, TX05-2029
Skills
- - Customer Relations & Retention
- - Call Handling & De-escalation
- - CRM & Inventory Systems (POS, WMS)
- - Order Processing & Documentation
- - Training & Team Collaboration
- - Warehouse & Logistics Support
- Data entry
- Call center experience
- Customer satisfaction measurement
- Microsoft outlook
Timeline
Customer Service Representative
Outlook Amusements Inc.
08.2021 - Current
Inventory Control Specialist
AmeriTex Pipe
06.2020 - 12.2020
Cashier Team Lead
Northern Tool + Equipment
01.2020 - 08.2021
Stocker Associate
Harbor Freight
07.2018 - 06.2020
Material Handler
McKesson
09.2016 - 06.2018
Cashier
HEB Grocery
08.2015 - 09.2016
Filler Machine Operator
Borden Dairy
07.2013 - 08.2015
High School Diploma -
Conroe High School
Bachelor of Science - Cyber Security
Lone Star College
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