Martin Granado
Menifee,CA
Summary
Dynamic automotive service director with over 30 years of experience in dealership and independent shop operations, specializing in team efficiency enhancement and profit growth. Proven track record of successfully leading service departments through transitions and expansions, supported by a strong consulting background that delivers strategic insights and effective solutions. Demonstrated ability to spearhead multiple projects that improve operational efficiency while fostering business growth. Recognized for exceptional problem-solving skills and a commitment to building lasting client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant
Space25 Automotive Care
05.2025 - 09.2025
- - Implement strategies to improve performance and customer satisfaction.
- - Advising on how to grow multiple shops
- - Advising on increasing sales
Service Director
Gosch Chevrolet
05.2022 - 05.2025
- - Lead a team of 30 staff members, overseeing all service operations.
- - Implement strategies to improve performance and customer satisfaction.
Service Manager/ Shop Manager
Affordable Auto Repair
12.2020 - 05.2022
- - Managed a team of 7 in a hands-on role at an independent auto shop.
- - Introduced efficient workflow systems to streamline operations.
Service Director
Moss Chrysler Jeep Dodge RAM
07.2019 - 12.2020
- - Supervised 45 staff and oversaw departmental budget and strategy.
- - Reduced expenses and improved employee efficiency through evaluations.
Truck Service Advisor/ Dispatcher
Michelin I TC/ Tire Centers
03.2016 - 06.2019
- - Sole point of contact for up to 10 in-store clients daily.
- - Managed mobile unit dispatch for 25+ customers.
- - Increased monthly sales by $20,000 over 15 months through new procedures.
Service Manager
Riverside KIA I Mitsubishi
08.2014 - 02.2016
- - Turned a $19K YoY loss into $73K gain by hiring and reorganizing team.
- - Improved technician efficiency to 103% and boosted email capture to 75%.
Service Manager
Community Chevrolet
06.2014 - 05.2015
- - Led a team of 26; implemented recall management protocols.
Education
Associate of Arts - Business Administration
Cerritos College
01.1997
Skills
- - Auto Service & Dealership Management
- - Operations & Team Leadership
- - Budgeting & Profit/Loss Analysis
- - Strategic Planning & Execution
- - Customer Relations & Retention
- - Performance Improvement
- - Conflict Resolution
- - Marketing & Communication
- Integrity and honesty
- Client relationships
- Team leadership & development
- Attention to detail
- Problem-solving
Accomplishments
Factory certified as a Service Director with Chevrolet, CJDR, Nissan, and KIA.
Certification
- Commercial Driver's License (CDL)
Additional Roles (2006-2013)
- - Held senior management positions at Valley Hi Nissan, Surf City Nissan, and McMahon's RV.
- - Responsibilities included staff management (16-31 professionals), P&L accountability, advertising strategy, and service process improvement.
Timeline
Consultant
Space25 Automotive Care
05.2025 - 09.2025
Service Director
Gosch Chevrolet
05.2022 - 05.2025
Service Manager/ Shop Manager
Affordable Auto Repair
12.2020 - 05.2022
Service Director
Moss Chrysler Jeep Dodge RAM
07.2019 - 12.2020
Truck Service Advisor/ Dispatcher
Michelin I TC/ Tire Centers
03.2016 - 06.2019
Service Manager
Riverside KIA I Mitsubishi
08.2014 - 02.2016
Service Manager
Community Chevrolet
06.2014 - 05.2015
Associate of Arts - Business Administration
Cerritos College