Lacie Dickey
Surprise,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Local Store Marketer
Texas Roadhouse
01.2024 - Current
- Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
- Boosted store sales through effective visual merchandising and product placement strategies.
- Enhanced brand visibility within the local community by establishing strategic partnerships with nearby businesses.
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
- Developed targeted marketing campaigns for social media platforms to drive foot traffic and increase overall revenue.
- Conducted regular market research to better understand local trends, informing more effective promotional efforts.
Manager
Texas Roadhouse
07.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bartender
Texas Roadhouse
09.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Restaurant Waiter
Texas Roadhouse
08.2021 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Host
Texas Roadhouse
02.2019 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachlors - Marketing
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12.2026
High School Diploma -
Willow Canyon High School
Surprise, AZ05.2019
Skills
- Customer Engagement
- Target Audience Identification
- Sales Promotion
- Staff Management
- Conflict resolution techniques
- Team Management
- Shift Management
- Point of Sale (POS) system operation
Timeline
Local Store Marketer
Texas Roadhouse
01.2024 - Current
Manager
Texas Roadhouse
07.2023 - Current
Bartender
Texas Roadhouse
09.2022 - Current
Restaurant Waiter
Texas Roadhouse
08.2021 - Current
Host
Texas Roadhouse
02.2019 - Current
Bachlors - Marketing
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Willow Canyon High School