Lacienga Saldana
Victoria
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Subway
1102 E Rio Grande Street
04.2021 - Current
- Supervised daily operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored staff on customer service best practices and menu offerings.
- Implemented inventory management processes to minimize waste and optimize supply levels.
- Led team meetings to promote communication, address challenges, and enhance performance outcomes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Speedy Stop
5101 Houston Hwy
01.2024 - 12.2024
- Analyzed sales data to identify trends and recommend menu adjustments for improved profitability.
- Coordinated staff schedules to ensure adequate coverage during peak hours while managing labor costs.
- Developed training materials for new hires, streamlining onboarding processes for enhanced efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Education
GED -
Victoria College
2200 E Red River St Victoria Tx 77901Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Computer skills
- Multitasking Abilities
Certification
- CPC - Certified Professional Coder
Timeline
Assistant Manager
Speedy Stop
01.2024 - 12.2024
Assistant Manager
Subway
04.2021 - Current
GED -
Victoria College