Alicia Wray
Tunnelton,IN
Summary
Adaptable professional with a strong background in inventory management and shipment verification. Recognized for effective problem-solving and collaboration, ready to leverage expertise in enhancing operational processes and customer satisfaction.
Overview
17
17
years of professional experience
Work History
RMA
PTS Electronics
Bloomington, IN
07.2024 - Current
- Received and inspected incoming shipments for accuracy and quality.
- Organized merchandise in storage areas to facilitate quick retrieval and inventory management.
- Collaborated with team members to streamline receiving processes.
- Communicated discrepancies in shipments to supervisors promptly.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Inspected goods for damages or defects, reported findings to supervisor, and resolved discrepancies with suppliers to maintain quality standards.
- Coordinated communication with vendors, transportation companies, and internal departments to ensure timely delivery status updates.
- Processed returns from customers ensuring that any refunds were properly credited back to their accounts.
- Updated computerized tracking systems with new stock information such as quantity received, unit cost and total value of shipment.
Final Packaging
Cook Medical
Bloomington, IN
03.2022 - 08.2023
- Operated packaging machinery, contributing to timely and accurate product assembly.
- Teamed with colleagues to consistently achieve daily production goals.
- Collaborated with team members to enhance workflow processes, improving overall team efficiency.
- Verified that labels were correctly attached to packages before boxing them up for shipment.
- Followed standard operating procedures during all stages of the packaging process.
- Maintained cleanliness and safety standards in the packaging area.
Repair Technician
PTS Electronics
Bloomington, Indiana
12.2020 - 03.2022
- Diagnosed cell phone issues with specialized tools to accurately identify and address problems.
- Repaired damaged screens and replaced faulty components efficiently.
- Performed diagnostics on cell phones to determine the source of technical problems.
- Replaced defective parts, such as batteries and display screens.
- Collaborated with team members to troubleshoot and resolve complex device issues.
- Conducted quality checks on repaired devices to ensure functionality.
- Maintained detailed repair logs and monitored inventory levels to ensure stock availability.
Manufacturing Production Associate
Aisin USA
Seymour, IN
02.2020 - 09.2020
- Operated assembly line machinery, contributing to timely production of automotive components.
- Collaborated with team members to ensure adherence to production schedules and optimize workflow.
- Followed safety protocols while operating equipment or handling hazardous materials.
- Followed safety protocols to maintain a secure work environment consistently.
- Assisted coworkers with assembly line tasks, fostering a cooperative work environment.
shift manager
Subway
Bedford, IN
10.2019 - 12.2019
- Managed daily restaurant operations during shifts to ensure efficient service.
- Organized daily activities and delegated duties to optimize team efficiency and workflow.
- Trained and supervised staff in food preparation and customer service standards to enhance service quality.
- Handled customer complaints and resolved issues to maintain satisfaction levels.
- Oversaw inventory management to maintain accurate stock levels and prevent shortages.
- Implemented health and safety protocols to comply with regulatory standards.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
Retail Keyholder
Vibe
Bedford, IN
03.2009 - 07.2018
- Opened and closed the store, ensuring security and compliance.
- Supervised sales associates, providing guidance and support during shifts.
- Managed inventory levels, conducting regular stock counts and audits.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Implemented visual merchandising standards to enhance product visibility and attract customer attention.
- Trained new staff on store policies and operational procedures.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Conducted regular audits of employee activities in order to maintain compliance with established policies.
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Identified opportunities for process improvements within the store environment.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Scheduled store personnel based on labor laws, budget requirements, customer demand, and peak hours to optimize staffing.
- Organized promotional events to drive sales volume and increase brand awareness.
- Maintained accurate inventory levels by conducting physical counts of stock items.
- Adhered to safety standards when handling hazardous materials such as chemicals or heavy objects.
- Oversaw multiple departments within the store ensuring adequate staffing levels at all times.
- Collaborated with management to determine key tasks and delegate to staff members.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Education
High School Diploma -
Bedford North Lawrence
Bedford, IN05-2005
Skills
- inventory management
- shipment verification
- packaging operations
- product inspection
- equipment troubleshooting
- customer relationship management
- Return merchandise authorization
Languages
Spanish
Limited
Timeline
RMA
PTS Electronics
07.2024 - Current
Final Packaging
Cook Medical
03.2022 - 08.2023
Repair Technician
PTS Electronics
12.2020 - 03.2022
Manufacturing Production Associate
Aisin USA
02.2020 - 09.2020
shift manager
Subway
10.2019 - 12.2019
Retail Keyholder
Vibe
03.2009 - 07.2018
High School Diploma -
Bedford North Lawrence