Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lacole Dewey
Las Vegas,NV
Work Preference
Summary
Results-driven professional with extensive experience in conflict resolution and process improvement. Known for implementing strategies that enhance customer satisfaction and reduce response times, leading to measurable operational efficiencies.
Professional with solid background in customer relations and conflict resolution. Strong ability to navigate complex issues, ensuring satisfactory solutions for all parties involved. Focuses on team collaboration and achieves consistent results in dynamic environments. Skilled in communication, problem-solving, and adaptability. Reliable and flexible, always ready to meet changing needs.
Overview
7
7
years of professional experience
Work History
Resolution Specialist
Sunbit
Las Vegas, NV
05.2023 - 05.2026
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Facilitated training sessions for new team members, enhancing onboarding experience and operational knowledge.
- Implemented process improvements that streamlined workflows, reducing response times to customer issues.
- Analyzed customer feedback to identify trends and recommend solutions, driving overall satisfaction rates.
Collections Agent
Sunbit
Las Vegas, NV
03.2021 - 05.2023
- Managed high-volume collections through effective communication and relationship building with clients.
- Resolved disputes by negotiating payment plans tailored to client needs and financial situations.
- Utilized CRM software to track accounts, document interactions, and streamline collection processes.
- Analyzed account data to identify trends, improving recovery strategies and overall efficiency.
Technical Support Representative
Shift4
Las Vegas, NV
01.2019 - 03.2021
- Resolved technical issues for clients using troubleshooting tools and support software.
- Provided timely customer support through various communication channels, ensuring satisfaction.
- Documented solutions in knowledge base to enhance team efficiency and client resources.
- Trained new staff on support protocols and system navigation to streamline onboarding process.
Education
High School Diploma -
Valley High School
Sacramento, CASkills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
Timeline
Resolution Specialist
Sunbit
05.2023 - 05.2026
Collections Agent
Sunbit
03.2021 - 05.2023
Technical Support Representative
Shift4
01.2019 - 03.2021
High School Diploma -
Valley High School